Email & Communication

Email sending, templates, notifications, and @mentions

Email Merge Tags

Personalize templates and automated emails with merge tags like {{client_first_name}}, {{ship_name}}, and {{cruise_length}} that auto-fill from your trips and bookings.

Updated Jun 20, 2026

Marketing Contacts

Grow your marketing audience without cluttering your pipeline — import subscribers, organize with tags, and add them to campaigns in one click.

Updated Jun 19, 2026

Connect Make.com (Facebook Lead Ads) to JourneyFuse

Push leads from Facebook Lead Ads through Make.com into JourneyFuse, then auto-send a specific email based on the ad set or source.

Updated Jun 18, 2026

Automations

Set up automations that send emails and create tasks automatically at every key milestone — booking confirmation, payment reminders, pre-trip prep, and post-trip follow-ups. Assign automations to trips automatically or manually.

Updated Jun 2, 2026

Disney Cruise Castaway Club Automations

How JourneyFuse reads each client's Castaway Club tier and automatically times the port-adventures and Palo/Remy booking-window emails to the exact day their window opens.

Updated May 31, 2026

Form-Triggered Automations

Automatically tag leads based on what they enter in your intake forms — referral codes, destinations, anything you collect.

Updated May 18, 2026

Email Campaigns

Send bulk emails to your clients — filtered by tag, agent assignment, or the whole agency — with open and click tracking.

Updated Mar 22, 2026

Email Signatures

Set up personal and agency email signatures that are automatically appended to outgoing emails.

Updated Mar 21, 2026

Inbox & Messaging

View and manage all client communications — emails, portal messages, and trip conversations — in one place.

Updated Mar 15, 2026

Notifications

Stay informed with in-app notifications for leads, payments, trip departures, email delivery, mentions, and more.

Updated Mar 13, 2026

@Mentions

Tag team members in notes and support tickets to notify them and keep everyone in the loop.

Updated Mar 13, 2026

Sending Emails

Compose and send emails to clients from your JourneyFuse inbox with rich formatting, images, and thread history.

Updated Mar 13, 2026