Email sending, templates, notifications, and @mentions
View and manage all client communications — emails, portal messages, and trip conversations — in one place.
Updated Sep 25, 2026
Find and file automation emails in Automations → Emails: Family and When filters, folders, and categories you name yourself.
Updated Sep 25, 2026
Compose and send emails to clients from your JourneyFuse inbox with rich formatting, images, and thread history.
Updated Sep 25, 2026
One page that lists every email JourneyFuse can send your clients without you writing it, what sets each one off, and where to switch it on or off.
Updated Sep 25, 2026
What your clients get from you automatically, and when — payment reminders, documents, cruise check-in windows and welcome-home notes, sent for you.
Updated Sep 25, 2026
Set any automation step to Ask me first and its email waits for you to read, edit and approve — on the trip, or across every trip under Automations.
Updated Sep 24, 2026
Rewrite an agency automation email in your own voice, or turn it off for your clients only. The agency's shared email stays untouched.
Updated Sep 24, 2026
Push leads from Facebook Lead Ads through Make.com into JourneyFuse, then auto-send a specific email based on the ad set or source.
Updated Sep 24, 2026
Send an email, create a follow-up task, or tag someone automatically based on how they answer one of your forms.
Updated Sep 24, 2026
Personalize templates and automated emails with merge tags like {{client_first_name}} and {{ship_name}} that auto-fill from your trips and bookings.
Updated Sep 24, 2026
Put a photo across the top of your emails — one for your whole agency, or a different one on each template.
Updated Sep 24, 2026
Connect Gmail, Outlook, or any IMAP mailbox so your emails send from your own address and client replies land in JourneyFuse.
Updated Sep 24, 2026
A worked example: turn your own series of emails into one automation for a single cruise line or supplier that enrolls itself whenever someone books.
Updated Sep 24, 2026
Send bulk emails to your clients — filtered by tag, agent assignment, or the whole agency — with open and click tracking.
Updated Sep 23, 2026
Set up personal and agency email signatures that are automatically appended to outgoing emails.
Updated Sep 21, 2026
Finish an email or a proposal late at night and have it land in your client's inbox in the morning. Change the time, send it early, or cancel it from your Outbox.
Updated Sep 18, 2026
Why quotes from Cruise Complete, supplier portals and other outside tools bounce when sent as your agency domain — and how to get the quote in anyway.
Updated Aug 21, 2026
Grow your marketing audience without cluttering your pipeline — import subscribers, organize with tags, and add them to campaigns in one click.
Updated Aug 2, 2026
One morning email with your overdue and upcoming tasks, invoices due, leads that have gone quiet, and client birthdays.
Updated Jul 20, 2026
How JourneyFuse reads each client's Castaway Club tier and times the port-adventure and Palo/Remy emails to the exact day their booking window opens.
Updated May 31, 2026
Stay informed with in-app notifications for leads, payments, trip departures, email delivery, mentions, and more.
Updated Mar 13, 2026
Tag team members in notes and support tickets to notify them and keep everyone in the loop.
Updated Mar 13, 2026