@Mentions
Last updated March 13, 2026
@Mentions
Use @mentions to tag team members in notes and support ticket messages. The mentioned person gets an in-app notification and an email so they never miss important context.
How to Mention Someone
In any note or support ticket message, type @ followed by their name. A dropdown menu will appear showing workspace members that match what you're typing.
- Use arrow keys to navigate the list
- Press Enter or Tab to select a person
- The mention appears as a highlighted tag in your message
You can mention multiple people in the same message.
Where Mentions Work
- Trip notes — mention a colleague when you need input on a booking
- Client notes — tag someone to hand off a client interaction
- Support tickets — loop in team members on a support conversation
What Happens When You're Mentioned
When someone mentions you:
- In-app notification — appears in your notification bell with a link to the note or ticket
- Email notification — sent immediately with a preview of the message and a button to view it
You won't receive a notification if you mention yourself.
Related Articles
Automations
Set up automated emails that send to clients based on trip events — booking confirmation, payment reminders, travel documents, and more. Manage per-trip emails with simple on/off toggles.
Email Campaigns
Send bulk emails to your clients — filtered by tag, agent assignment, or the whole agency — with open and click tracking.
Email Signatures
Set up personal and agency email signatures that are automatically appended to outgoing emails.
Ready To Launch
Bring every trip, payment, and client touchpoint into one fused brand experience.
JourneyFuse is ready to sell, service, and scale with you now. No waitlist. No stitched-together stack. Just one sharp platform your team can actually run on.
Bold branding outside. Serious operating system inside.