@Mentions

Last updated March 13, 2026

Use @mentions to tag team members in notes and support ticket messages. The mentioned person gets an in-app notification and an email so they never miss important context.

How to Mention Someone

In any note or support ticket message, type @ followed by their name. A dropdown menu will appear showing workspace members that match what you're typing.

Use arrow keys to navigate the list
Press Enter or Tab to select a person
The mention appears as a highlighted tag in your message

You can mention multiple people in the same message.

Where Mentions Work

Trip notes — mention a colleague when you need input on a booking
Client notes — tag someone to hand off a client interaction
Support tickets — loop in team members on a support conversation

What Happens When You're Mentioned

When someone mentions you:

In-app notification — appears in your notification bell with a link to the note or ticket
Email notification — sent immediately with a preview of the message and a button to view it

You won't receive a notification if you mention yourself.

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