Notifications

JourneyFuse sends in-app notifications to keep you informed about important events across your workspace. Notifications appear in the notification bell in the top navigation bar.

Notification Bell

The bell icon in the top-right corner of the app shows a red dot when you have unread notifications. Click it to open the notification panel, which lists your recent notifications in reverse chronological order.

Each notification shows:

• A color-coded icon indicating the notification type
• The notification message with relevant context
• A timestamp showing when it was generated

Click any notification to navigate to the related page (e.g., a trip, invoice, or lead). Use Mark all read to clear the unread indicator.

The unread count refreshes automatically every 60 seconds, so you'll see new notifications without needing to reload the page.

Notification Types

JourneyFuse generates notifications for the following events:

Email Notifications

In addition to in-app notifications, certain events also trigger email notifications to your connected email address. This ensures you don't miss critical updates even when you're not actively using JourneyFuse.

Task assignments. When a teammate assigns you a task, you get an email with the task, its due date, the trip or client it sits on, and a link to open it. Tasks you assign yourself, and tasks created by an automation or a checklist, ring the bell only. A checklist applied by a teammate arrives as one email listing every task, not one email per task. Switch the email off for yourself under Settings → Notifications → Reminder Schedule → Assigned to me; the bell always rings.

Send client alerts to a different inbox

Alert emails go to the email you log in with. If you talk to clients from a different address that you have connected as a mailbox (Gmail, Outlook or IMAP), you can have the alerts about clients land there instead.

Go to Settings → Notifications → Client messages → Send client alerts to and pick the address. The list shows your login email and each mailbox you have connected under Settings → Email. If you have not connected one yet, the row links you there.

What moves to the chosen inbox:

• Cards & authorizations: a client submits a card, an authorization expires.
• Payments & invoices: a client reports a payment, a payment plan charge is due.
• Client actions: an insurance form signed or a quote requested, a portal message, a proposal accepted or declined, traveler details updated.
• Client replies: the "New reply" email when a client answers you. If the reply arrived in that same inbox, you are not emailed about it a second time.

What stays at your login email: your daily digest, scheduled reports, form submissions and lead notices (forms and landing pages are mostly for prospects), and anything about your own account or billing.

The alert is moved, not copied, so you get one email per event. A teammate who covers your alerts (alert coverage) still gets their copy. Emails to your clients are never affected. Pick your login email again to go back to the default.

Related

• Sending Emails — compose and send emails from the inbox
• Mentions — tag team members with @mentions
• Managing Trips — trip list and detail pages