Did My Client Open It? Email Opens and Clicks

When JourneyFuse sends an email for you, it can tell you when the client opens it. A green Opened marker appears on the email, along with how long ago it was opened.

Where to look

You can see the Opened marker in three places:

1. Inbox → Sent lists everything you've sent. Click an email to see when it was opened.
2. On a client's record, Email History shows every email to that client.
3. On a trip, the Emails tab shows the emails sent about that trip.

No marker means the email hasn't been opened yet, or JourneyFuse can't tell (see below).

Link clicks

Clicks are tracked for Campaigns. Open a sent campaign to see how many people opened it and clicked a link. The recipients table shows who did what, and you can filter it by status. See Email Campaigns.

Regular one-to-one emails show opens but not clicks.

Emails that can't show opens

Only email that JourneyFuse sends itself can report an open. If an email went out through your connected Gmail or Outlook mailbox, JourneyFuse can't tell whether it was opened. A note under the list says so when this applies, so a missing marker isn't mistaken for "not opened".

A strong hint, not proof

Some email apps, Apple Mail in particular, load images automatically. An open can then show up even if your client hasn't actually read the email yet. Treat Opened as a good sign, not a guarantee, and follow up as you normally would.