Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and JourneyFuse LLC (“JourneyFuse,” “we,” “us”). They govern your access to and use of the JourneyFuse platform, website, and related services (the “Service”).

If you accept these Terms on behalf of a company, agency, or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. Description of the Service

JourneyFuse provides software tools for travel advisors and agencies to manage clients, itineraries, bookings, communications, and related workflow. We are a software provider only.

3. Account Registration

You must provide accurate information when you create an account and keep it updated. You are responsible for all activity under your account and for keeping your login credentials secure. You must be at least 18 years old to create an account or use the Service.

You must notify us promptly of any unauthorized use of your account at hello@journeyfuse.com.

4. Free Trial & Billing

If you start a free trial, the trial period and any conversion to a paid plan will be shown at signup. If you start a paid plan, you agree to the fees, billing cycle, and payment terms displayed at the time of purchase. Fees are non-refundable except as required by law or as we expressly state in writing. You authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access until then.

5. Acceptable Use

You agree not to:

• Use the Service in any way that violates these Terms, any law, or the rights of others
• Upload malware, attempt unauthorized access, or interfere with the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service to store or transmit content that infringes on third-party rights
• Send commercial or marketing messages through the Service to anyone who has not consented where consent is required, or in violation of anti-spam or electronic marketing laws (including CAN-SPAM, CASL, PECR, GDPR, and POPIA)
• Upload or send contact lists that were purchased, rented, scraped, harvested, or obtained without the recipient’s knowledge
• Send messages that misrepresent the sender, use deceptive subject lines, or omit a required unsubscribe mechanism
• Use the Service to send content unrelated to your travel business or in a way that harms the deliverability or reputation of our sending domains or infrastructure

We may suspend or throttle your sending, or suspend your account, immediately and without prior notice if we reasonably believe your activity violates this section, threatens our infrastructure, or creates legal or regulatory risk. We will restore access once the issue is resolved where practicable.

6. Your Data

“Your Data” means any data, content, or materials you upload, store, or transmit through the Service (including client and traveler information).

You retain ownership of Your Data. You grant JourneyFuse a limited license to host, process, and display Your Data solely as needed to provide and improve the Service. We do not sell Your Data.

You represent and warrant that:

• You have (and will maintain) all rights, consents, permissions, authority, and lawful basis needed to collect, upload, store, process, and transmit Your Data through the Service and to authorize us to process it as described in our Privacy Policy and Data Processing Agreement
• Where the data concerns individuals in a jurisdiction with data-protection laws, you have met any notice, consent, or lawful-basis requirements of that law
• You will not upload contact data acquired from a purchased, rented, scraped, or otherwise non-consented source
• If Your Data includes personal information about a minor, you have obtained any parental or guardian consent (or other authority) required by applicable law to provide that information to us and to have it processed through the Service

You are the controller of Your Data and are solely responsible for deciding whether the Service is appropriate for the categories of data you store, including any sensitive or special-category information.

7. Workspace Data Isolation

JourneyFuse operates a multi-tenant architecture. Each agency or advisor workspace is logically isolated from every other workspace at the database layer through Postgres row-level security policies keyed to your workspace.

• The Service provides no shared directory, cross-workspace search, or feature designed to expose your workspace content to another user
• JourneyFuse personnel access workspace content only as reasonably necessary to provide requested support, investigate a suspected security incident, or comply with a legal obligation
• We do not use your client data to build profiles, generate leads, create marketing lists, train models for other customers, or provide business intelligence to third parties

We design, test, and monitor for tenant isolation as an ongoing practice. No software system can be guaranteed free of defects. Nothing in this section is a warranty that isolation can never fail. Our obligations in the event of a security incident are set out in the Data Processing Agreement. The disclaimers and limitations in Sections 15 and 16 apply to this section.

8. Non-Solicitation & Client Protection

Other users and their clients

Competing agencies and advisors use the Service alongside you. To protect the business interests of every user on the platform, you agree that:

• You will not use the Service, or any information obtained through the Service, to solicit, contact, or recruit clients belonging to another agency or advisor on the platform
• You will not attempt to access, scrape, harvest, or collect client data, contact information, or business intelligence belonging to another user
• If you gain access to another user’s data through a system error, a misdirected message, or any other cause, you will (a) notify us immediately at hello@journeyfuse.com, (b) not use, copy, retain, or disclose that data, and (c) delete any copies in your possession

Violation of this section is grounds for immediate account termination and may give rise to legal liability.

Our personnel

During the term of these Terms and for twelve (12) months after termination, you agree not to solicit or hire any JourneyFuse employee or contractor with whom you had material contact through the Service, except with our prior written consent.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is marked confidential or that a reasonable person would understand to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

You further acknowledge that other users of the Service maintain confidential business information within their workspaces. You agree to treat any information about other users, their clients, or their business operations that you may become aware of through any means as strictly confidential. This obligation survives termination of your account.

10. Payment & Credit Card Authorization

You agree to pay all fees associated with your use of the Service as displayed at the time of purchase or as otherwise agreed. Late payments may result in suspension of access. You are responsible for all applicable taxes.

When you or your clients provide payment information through the Service:

• Subscription payments: your subscription billing is processed by Stripe, a PCI-compliant payment processor. JourneyFuse does not store your payment card details on its servers
• Client credit card authorizations: when your clients submit credit card information through proposals, invoices, or booking forms, that data is encrypted and stored in Evervault’s PCI DSS Level 1 certified infrastructure. Card data is never stored on JourneyFuse servers
• Credit card authorizations collected through the Service are solely for the purpose of the specific transaction between you and your client
• Payment information provided by your clients is accessible only within your workspace and is not visible to any other user, agency, or advisor on the platform
• You are responsible for ensuring that any credit card authorizations you collect through the Service comply with applicable payment card industry standards and laws
• JourneyFuse does not use, share, or retain client payment information for any purpose other than facilitating the transactions you initiate

11. Intellectual Property

JourneyFuse and its licensors own all right, title, and interest in the Service, including all software, designs, text, graphics, and other content (excluding Your Data). You may not copy, modify, reverse engineer, or create derivative works of the Service except as expressly permitted by these Terms or applicable law.

12. Third-Party Integrations

The Service may integrate with or allow you to connect third-party services. Your use of those third-party services is governed by their own terms and privacy policies. JourneyFuse is not responsible for the availability, accuracy, or practices of any third-party service.

13. Customer Responsibilities and Travel Services

JourneyFuse provides software. We are not a travel agency, tour operator, seller of travel, air carrier, host agency, insurer, or payment processor. We do not sell, arrange, endorse, underwrite, or guarantee any travel product, service, itinerary, supplier, or price.

You are solely responsible for:

• The travel products and services you sell or recommend
• The accuracy of itineraries, proposals, quotes, invoices, and prices you generate
• Your compliance with any licensing, bonding, registration, seller-of-travel, or disclosure requirements that apply to your business
• Your agreements with clients, suppliers, and host agencies
• The correctness of any commission, payment, or financial record you maintain in the Service

JourneyFuse has no liability for any dispute between you and a client, traveler, supplier, host agency, or other third party, or for any loss arising from a trip, booking, cancellation, supplier failure, or travel disruption.

The Service is a productivity tool, not a system of record for regulatory, tax, or accounting purposes. You are responsible for maintaining your own books and records and for exporting and retaining any data you are required to keep.

14. AI-Assisted Features

The Service includes features that use automated and machine-learning systems to read, extract, summarize, classify, or draft content, including extracting booking, itinerary, payment, and commission details from documents and messages you provide.

Output from these features may be incomplete, inaccurate, or wrong, including in ways that are not obvious. You are responsible for reviewing and verifying all AI-generated or AI-extracted content before relying on it, sending it to a client, or using it as the basis for any financial, booking, or travel decision.

JourneyFuse does not warrant the accuracy, completeness, or fitness for any purpose of AI-generated or AI-extracted output and, to the maximum extent permitted by law, is not liable for any loss arising from your reliance on it (including booking errors, missed deadlines, pricing errors, commission discrepancies, or communications sent to clients).

Information about the providers that process data for these features is published in our AI Disclosure and Sub-processors pages. You are responsible for ensuring your use of these features complies with your own obligations to your clients.

15. Limitation of Liability

To the maximum extent permitted by law, JourneyFuse’s total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the fees you paid us in the twelve (12) months before the claim or (b) one hundred U.S. dollars ($100).

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages.

These limitations apply to the combined liability under these Terms and the Data Processing Agreement.

16. Disclaimer of Warranties

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, JourneyFuse disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of defects.

17. Indemnification

You agree to defend, indemnify, and hold harmless JourneyFuse LLC and its officers, members, employees, and agents from and against any third-party claims, demands, actions, investigations, proceedings, damages, losses, liabilities, fines, penalties, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your Data, including any claim that it infringes or violates another person’s rights or that you lacked the necessary rights or lawful basis to upload or process it
• Your use of the Service in violation of these Terms, any law, or the rights of any third party
• Any communication or marketing message sent by you or on your behalf through the Service
• The travel services, products, advice, or arrangements you sell or provide, and any dispute between you and a client, traveler, supplier, or host agency
• Any payment, deposit, refund, chargeback, or credit-card authorization you initiate or process through the Service
• Your breach of any representation or warranty in these Terms

We will notify you promptly of any claim for which we seek indemnification and will reasonably cooperate in the defense at your expense. We may assume exclusive defense of any matter at our own expense; in that case you agree to cooperate. You may not settle any claim that imposes an obligation or admission on JourneyFuse without our prior written consent.

This section survives termination of your account and of these Terms.

18. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to use the Service ends. Sections that by their nature should survive will survive termination.

19. Changes to Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the Service after the changes become effective constitutes your acceptance of the revised Terms.

20. Governing Law, Venue, and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Colorado, without regard to conflict-of-law rules and without application of the U.N. Convention on Contracts for the International Sale of Goods.

You and JourneyFuse agree that the exclusive jurisdiction and venue for any action shall be the state and federal courts located in Larimer County, Colorado. You consent to personal jurisdiction in those courts and waive any objection to venue, including forum non conveniens. This applies regardless of your location.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

21. General

21.1 Force Majeure. Neither party is liable for failure or delay caused by circumstances beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, labor dispute, governmental action, failure of the public internet, or the failure, degradation, or discontinuation of a third-party service, hosting provider, or sub-processor. This does not excuse any obligation to pay amounts owed.

21.2 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

21.3 No Waiver. No failure or delay by either party in exercising any right under these Terms is a waiver of that right, and no single or partial exercise precludes any further exercise.

21.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations under them, without JourneyFuse’s prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all of your assets, provided the successor agrees to be bound by these Terms. JourneyFuse may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

21.5 Entire Agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement, and any order form or written agreement signed by both parties, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings, proposals, and representations, whether written or oral. In the event of a conflict, a signed written agreement controls, then the Data Processing Agreement as to the processing of personal data, then these Terms.

21.6 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship, and neither party has authority to bind the other.

21.7 Survival. Sections 6, 7, 8, 9, 10, 11, 13, 14, 15, 16, 17, 20, 21, and 22, and any other provision that by its nature should survive, survive termination or expiration of these Terms.

22. Contact and Notices

Formal legal notices under these Terms must be sent to legal@journeyfuse.com.

General questions and support: hello@journeyfuse.com
Privacy-related requests: privacy@journeyfuse.com