Terms of Service

1. Agreement to Terms

By accessing or using JourneyFuse ("the Service"), operated by JourneyFuse LLC ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

2. Description of Service

JourneyFuse is a customer relationship management (CRM) platform designed for travel advisors, agencies, and host teams. The Service includes tools for managing leads, trips, itineraries, client communications, proposals, commissions, and payments.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use at hello@journeyfuse.com.

4. Free Trial & Billing

We offer a free trial period for new accounts. At the end of the trial, continued access requires a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service to store or transmit content that infringes on third-party rights

6. Your Data

You retain all rights to the data you upload to the Service ("Your Data"). You grant us a limited license to use, store, and process Your Data solely to provide and improve the Service. We will not sell Your Data to third parties. Upon account termination, you may request export of Your Data within 30 days.

7. Workspace Data Isolation

JourneyFuse operates on a multi-tenant architecture where each agency or advisor workspace is strictly isolated from all others. This means:

• Your client data, trip details, itineraries, communications, financial records, and all other workspace content are completely separate from every other user's data
• No user, agency, or advisor on the platform can view, access, search, or export data belonging to another workspace
• JourneyFuse employees do not access your workspace data except as strictly necessary to provide technical support you have requested, investigate security incidents, or comply with legal obligations
• There is no shared directory, search, or discovery feature that exposes your client information to other users of the Service

8. Non-Solicitation & Client Protection

To protect the business interests of all users on the platform, you agree to the following:

• You will not use the Service, or any information obtained through the Service, to solicit, contact, or recruit clients belonging to another agency or advisor on the platform
• You will not attempt to access, scrape, harvest, or collect client data, contact information, or business intelligence belonging to another user
• In the event you inadvertently gain access to another user's data due to a system error or any other cause, you agree to (a) immediately notify JourneyFuse at hello@journeyfuse.com, (b) refrain from using, copying, or disclosing such data, and (c) delete any copies in your possession
• Violation of this section constitutes grounds for immediate account termination and may give rise to legal liability

9. Confidentiality

You acknowledge that the Service may contain proprietary features and that other users of the Service maintain confidential business information within their workspaces. You agree to treat any information about other users, their clients, or their business operations that you may become aware of through any means as strictly confidential. This obligation survives termination of your account.

10. Payment & Credit Card Authorization

When you or your clients provide payment information through the Service:

• Subscription payments: Your subscription billing is processed by Stripe, a PCI-compliant payment processor. JourneyFuse does not store your payment card details on its servers
• Client credit card authorizations: When your clients submit credit card information through proposals, invoices, or booking forms, that data is encrypted and stored in Evervault's PCI DSS Level 1 certified infrastructure — the highest level of payment security certification. Card data is never stored on JourneyFuse servers
• Credit card authorizations collected through the Service are solely for the purpose of the specific transaction between you and your client
• Payment information provided by your clients is accessible only within your workspace and is not visible to any other user, agency, or advisor on the platform
• You are responsible for ensuring that any credit card authorizations you collect through the Service comply with applicable payment card industry standards and laws
• JourneyFuse does not use, share, or retain client payment information for any purpose other than facilitating the transactions you initiate

11. Intellectual Property

The Service, including its design, features, code, and content (excluding Your Data), is owned by JourneyFuse LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

12. Third-Party Integrations

The Service may integrate with third-party services such as email providers, payment processors, and travel booking systems. Your use of third-party integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

13. Limitation of Liability

To the maximum extent permitted by law, JourneyFuse LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Termination

We may suspend or terminate your account if you violate these Terms or if we reasonably believe your use of the Service poses a risk to us or other users. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

18. Contact

If you have questions about these Terms, please contact us at hello@journeyfuse.com.