Tracking Commissions

For team workspaces: Owners and admins now have a dedicated six-tab dashboard for running commissions end-to-end. See Agency Commissions Dashboard for Today, Inbox, Payouts, Suppliers, Ledger, and Settings tabs.

JourneyFuse tracks commissions at the booking level. Each booking on a trip can have a commission entry with expected amounts, received amounts, and status tracking through the full lifecycle.

Commission Entries

A commission entry is created for each booking that earns a commission. Each entry tracks:

Commission Stages

Every commission has a single stage that is the source of truth for where it is in its lifecycle. When you edit an entry you can set the early stages by hand; the later stages are set automatically by the reconciliation and payout flows.

Earlier versions exposed a separate four-value "Status" field that could fall out of sync with the stage. Stage is now the only source of truth — every screen (dashboard, ledger, trip view) reads from it, so the numbers always agree.

Agency Workflow Milestones

If your workspace uses the full agency workflow, owners and admins will often think about commissions in five operational steps:

1. Submitted — the advisor filed the commission
2. Matched — supplier cash was recorded and matched
3. Accepted — the owner finalized the supplier payment
4. Payable — the advisor portion is released for payout
5. Paid — the advisor payout was recorded

The Agency commissions table uses these milestone labels so the current step is easier to understand at a glance.

When an owner records the final advisor payout, JourneyFuse can also send a payout summary email so the advisor can see exactly what that payment covered.

Viewing Commissions on a Trip

Open any trip and go to the Commission tab to see:

• Summary cards showing Expected, Received, and Outstanding totals
• A list of all commission entries for the trip's bookings
• Actions to mark commissions as received or submit them

Each entry shows the supplier name, booking type, confirmation number, amounts, and current status.

Adding a Commission Entry

There are two ways to add a commission:

Quick-add from a booking — Open any booking on a trip. If it doesn't have a commission yet, you'll see a commission row right on the booking card with a gross amount field and a Track button. Enter the amount, click Track, and you're done — no dialog, no extra steps. The agent amount is calculated automatically from your commission split.

From the Commission section — Scroll to the Commission section on the trip page. If any bookings are missing commissions, you'll see them listed with a Track Commission button. Click it to open the full commission entry form with that booking pre-selected. You can also click New Commission to create an entry from scratch.

No bookings yet? You need at least one booking on the trip before you can track commissions. The Commission section will show an Add Booking button to help you get started.

For a full explanation of how trips, bookings, and commissions relate to each other, see Trips, Bookings & Commissions.

Two Rates on One Sale? Submit Two Separate Commissions

Some sales earn commission at more than one rate. A cruise fare and the cruise line's travel protection plan are the common example: the fare might pay 15% while the protection add-on pays 10%.

Always submit two separate commissions, one per rate. Never combine two rates into a single commission. Each commission carries one rate against one booking, so a blended entry loses the split and will never line up with the supplier's statement.

The clean way to do it:

1. Add a booking for the cruise fare and track its commission at the fare rate
2. Add a second booking on the same trip for the travel protection and track its commission at the protection rate
3. Both sit on the same trip and the same client, so the trip's Commission tab still shows one combined total

They usually pay separately too. Protection commission often arrives on its own statement, with its own reference number, on a different date from the cruise commission. Two entries means each one matches its own statement line instead of sitting in permanent variance.

The same rule applies anywhere the rates differ on one sale: a tour plus insurance, a hotel stay plus a transfer booked through a different supplier, or an add-on with a negotiated rate.

The Same Sale Recorded Twice

When one sale is expected twice, JourneyFuse lists it under Commissions → Inbox → Possible duplicates so it is chased and paid once. There are two kinds.

• A claim and a booking. An advisor filed a claim for a sale that is also recorded on a booking. Merge the pair to keep one copy. When every detail agrees, Merge all certain does it in one click. If the claim was already paid, or its advisor already paid out, click Keep the claim · remove booking copy. The paid claim moves onto the booking, its amounts and payout stay as they are, and the booking's empty copy is removed.
• Claimed twice. The same advisor filed two claims with the same reservation number, guest, booking date and travel date. This often happens when a claim is re-filed to correct the amount instead of editing the first one. Both claims are shown side by side with their amounts, filing dates and notes. Ask the advisor which figure is right, then click Keep this one on that claim. The other claim is cancelled. If they really are two separate sales, click Not a duplicate and the pair won't be raised again.

A claim with a supplier payment recorded on it can't be removed from this list. Sort that pair out on the ledger instead. Only agency owners and admins see the Claimed twice list.

Two claims for different products on one reservation, like a cruise and its insurance, are not duplicates. See Two Rates on One Sale above.

Marking as Received

When a commission payment arrives without a statement to match, record it by hand. On a trip, open the booking and click Mark received in its commission section. In Commissions → Ledger, open the row's ⋯ menu and choose Mark received.... Type the amount the supplier actually paid and the date it landed.

Once the full expected amount is in, the commission moves to Received and is ready for the advisor's payout.

When a Supplier Pays Only Part

If the amount you type is less than what is expected, JourneyFuse saves it as a part payment and keeps the commission open:

• The ledger badges it Short paid, and hovering the badge shows how much has been collected so far.
• It stays off Payouts, so nobody is paid on money that has not arrived.
• When the rest comes in, choose Mark received... again. The dialog shows Already received and Still expected, and fills in the remaining amount. What you type is added to what is already in, so type only the new payment.
• Once the parts reach the expected amount, the commission moves to Received like any other, and any short-payment flag from earlier clears.

If the supplier has told you the rest is never coming, close the commission at what arrived from Commissions → Inbox instead, so the advisor is paid their share of the money that was actually received.

If the rest arrives on a supplier statement rather than by hand, match it as usual. The match counts the part you already recorded.

Adding a Bonus

Suppliers sometimes pay a bonus on top of a booking's regular commission, such as an agent incentive. Owners and admins record it in Commissions → Ledger: open the booking's row ⋯ menu and choose Add a bonus payment....

• If the bonus came on a statement check already in JourneyFuse, pick the check from the list.
• Otherwise, type the Bonus amount and Date received, then choose who it goes to:
  • All to the advisor: the advisor is paid the whole bonus, with no agency split.
  • Their usual split: the bonus follows the same split as the booking's commission.

Click Add bonus. The bonus is saved as its own received line linked to the booking, so the booking's regular commission still expects its full amount, and the advisor's share appears on Payouts. A bonus doesn't count toward sales totals a second time.

A Payment for a Cancelled Booking

Suppliers often still pay something when a booking is cancelled: a penalty-window commission, a retained deposit, or a share of a future-travel voucher. Cancelling a booking writes its expected commission off, so that booking no longer appears in the open list when you record the payment.

Record the payment as usual (Commissions → Inbox → Record payment) and search for the traveler or booking number. When nothing in the open list matches, the screen checks your cancelled and written-off bookings too and lists any it finds. Click Reopen to match and the booking drops into the table, ready to take the payment. If the supplier paid less than the original expected commission, click Supplier won’t pay more? Close out on that row so the booking closes at what actually arrived.

Reopening is available to agency owners and admins. A booking that was replaced by another booking, folded into a package, or closed as a duplicate can't be reopened this way, because its commission already lives on that other booking. A commission that was already received and paid out is listed too, marked Already recorded, so you can see where the money went.

A Statement for a Commission You Already Marked Received

If you marked a commission received by hand and the supplier's statement arrives later, the statement shows up in Commissions → Inbox with an Already recorded note on its booking. Nothing is owed and nothing needs matching. Click Link deposit to attach the statement to that commission, so the deposit is on record. The commission itself, including any payout to the advisor, stays exactly as it was.

When a supplier splits one booking's commission across several lines (room, air, spa, tours), one click links all of them.

After you import a statement, the Inbox scrolls to it and outlines it. If none of its lines match an open commission yet, a message tells you they're under Waiting on advisors at the bottom of the list.

Correcting the Guest Name or Confirmation Number

Owners and admins can fix how a commission is identified from the Ledger — including on an entry another advisor recorded.

Open the row's ⋯ menu and choose Edit guest & confirmation, or click any row to open its detail panel and use Edit beside Guest & confirmation. Change the guest first name, last name, or confirmation number and save.

This only changes how the commission is labelled. The amount, the split, the payout and the advisor's filing status are untouched, and the advisor is not asked to re-submit — a correction of this kind is recorded in the history on both the ledger entry and the advisor's own copy.

Commissions that came from a booking show the guest and confirmation number from the booking record, so the menu item is greyed out and points you at the trip. Change them on the booking and the ledger follows.

Advisors correcting their own hand-recorded commission use Edit on their submission instead, which does cover the amount and does send the filing back for review.

Correcting a Quick Sale

A Quick Sale (an excursion, insurance policy or other sale you logged yourself, with no booking behind it) shows on your Commissions page as a Direct booking row. Click the row, then Edit, to change the supplier, confirmation number, client, dates, trip cost or commission amount.

Unlike a hand-recorded commission, a Quick Sale is not sent back for review when you edit it. It stays exactly where it was in your commissions, and if you change the amount your share is recalculated from your split. An expected payment date you set by hand is kept. One that was worked out from the travel date moves with it.

Edit disappears once money has moved on the sale: after it is marked received, added to a payout, or paid to you. From that point an owner or admin corrects it from the agency ledger. If the sale actually belongs to a trip, use Attach to a booking on the row instead.

When a Commission Is Expected (and When It's Late)

Every commission carries an Expected payment date. Anything past that date with money still owed counts as late on your commissions screens.

• Bookings made in JourneyFuse get the date automatically from the trip (or from the supplier's usual pay timing). Change it from the commission's detail dialog: click the date on its timeline.
• Commissions booked outside JourneyFuse (Record only or Record and submit under Record a commission) have an optional Expected payment field. With Record and submit it sits under More details. Leave it blank and the travel date is used.
• After recording, the date shows in the commission's details. While the commission is still waiting on the supplier and hasn't been paid to you, click the date (the pencil) to change it.

Seeing Only What's Overdue

On your Commissions page, click Overdue under the stage tiles to list only the commissions past their expected payment date with money still owed, oldest first. The number on the button is how many there are right now. Click it again to go back to the full list.

If Your Host Agency Uses Its Own System

When the Host Agency card under Settings → Agency & Branding says your host takes commissions in Their own system / CRM (no step here), there is nothing to submit from JourneyFuse. You won't see Prepare Submission on a booking or Record and submit on your Commissions page. Add commissions with Record only, and click Mark paid when your host pays you.

Submitting a Commission

Use the Submit or Prepare Submission button to create a formal commission submission. This captures all the details — supplier, reservation number, guest name, commission amounts — and moves the commission into the submission workflow. See Submitting Commissions for the full step-by-step guide.

Related

• Submitting Commissions — step-by-step submission guide for solo agents and agency agents
• Commission Reconciliation — matching supplier payments and finalizing agent payouts
• Commissions Workflows by Role — submission, reconciliation, and payout workflows
• Bookings — how bookings capture commission amounts
• Trips, Bookings & Commissions — how trips, bookings, and commissions fit together