Last updated April 18, 2026
For team workspaces: Owners and admins now have a dedicated six-tab dashboard for running commissions end-to-end. See Agency Commissions Dashboard for Today, Inbox, Payouts, Suppliers, Ledger, and Settings tabs.
JourneyFuse tracks commissions at the booking level. Each booking on a trip can have a commission entry with expected amounts, received amounts, and status tracking through the full lifecycle.
A commission entry is created for each booking that earns a commission. Each entry tracks:
| Field | Description |
|---|---|
| Gross Amount | The total commission from the supplier |
| Agent Amount | The agent's portion after applying the commission split |
| Applied Split % | The split percentage used to calculate the agent amount |
| Stage | Current stage in the commission lifecycle |
| Expected Date | When you expect to receive the commission |
| Date Received | When the commission was actually received |
| Booking Reference | The supplier's confirmation number |
Every commission has a single stage that is the source of truth for where it is in its lifecycle. When you edit an entry you can set the early stages by hand; the later stages are set automatically by the reconciliation and payout flows.
| Stage | Set by | What it means |
|---|---|---|
| Expected | you | Commission estimated, not yet submitted or received |
| Submitted to supplier | you | Filed with the supplier/host, awaiting payment |
| Received | you / reconcile | Supplier payment recorded against the entry |
| Accepted | reconcile flow | Supplier payment finalized |
| Ready for payout | reconcile flow | Advisor portion released for payout |
| Paid to agent | payout flow | Advisor payout recorded |
| Written off | you | Commission won't be collected (cancelled, refused) |
| Disputed | you | In dispute with the supplier |
Earlier versions exposed a separate four-value "Status" field that could fall out of sync with the stage. Stage is now the only source of truth — every screen (dashboard, ledger, trip view) reads from it, so the numbers always agree.
If your workspace uses the full agency workflow, owners and admins will often think about commissions in five operational steps:
The Agency commissions table uses these milestone labels so the current step is easier to understand at a glance.
When an owner records the final advisor payout, JourneyFuse can also send a payout summary email so the advisor can see exactly what that payment covered.
Open any trip and go to the Commission tab to see:
Each entry shows the supplier name, booking type, confirmation number, amounts, and current status.
There are two ways to add a commission:
Quick-add from a booking — Open any booking on a trip. If it doesn't have a commission yet, you'll see a commission row right on the booking card with a gross amount field and a Track button. Enter the amount, click Track, and you're done — no dialog, no extra steps. The agent amount is calculated automatically from your commission split.
From the Commission section — Scroll to the Commission section on the trip page. If any bookings are missing commissions, you'll see them listed with a Track Commission button. Click it to open the full commission entry form with that booking pre-selected. You can also click New Commission to create an entry from scratch.
No bookings yet? You need at least one booking on the trip before you can track commissions. The Commission section will show an Add Booking button to help you get started.
For a full explanation of how trips, bookings, and commissions relate to each other, see Trips, Bookings & Commissions.
When a commission payment arrives, click the dollar sign icon on the commission row and select a received date. This updates the status to Received and records when the money came in.
Use the Submit or Prepare Submission button to create a formal commission submission. This captures all the details — supplier, reservation number, guest name, commission amounts — and moves the commission into the submission workflow. See Submitting Commissions for the full step-by-step guide.
What an agent and an agency can do to a logged commission submission at every stage — edit, withdraw, request a change, cancel, reassign, and recover.
Record a fee a supplier deducted on their remittance as a known deduction, so the net deposit reconciles cleanly and the advisor is paid the net, without it counting as a shortfall.
Take a flat or percentage service charge off a commission before splitting it with your advisor — without touching how the supplier deposit reconciles.