Last updated August 20, 2026
JourneyFuse supports 3 different commission workflows, depending on how your agency operates:
This guide explains what each person should expect to see and do inside Commissions.
No matter which role you are in, JourneyFuse is designed to answer the same questions:
The main commissions table is centered around that workflow.
For agency owners, the cleanest mental model is:
This is the simplest workflow.
JourneyFuse acts as your personal tracking system. Your host agency may not use JourneyFuse, and that is okay.
In this workflow, JourneyFuse uses host-based language:
Submit to host or Wait for host paymentYou should not see agency finance tools like supplier reconciliation.
Reminder emails help you know when it is time to file your commission after travel ends.
They include:
You can use those details to file with your host, even if the host does not use JourneyFuse.
This workflow is for advisors who work inside an agency where admins or owners also use JourneyFuse.
In this workflow, JourneyFuse uses internal agency language:
Submit commission or Wait for supplier paymentAfter you submit:
Agents usually stay in My View, where the page is focused on their own commissions and next steps.
This workflow is for the people running commission operations across the agency.
Use the view toggle at the bottom left of the app:
In My View, the page stays personal and simpler. It is meant to feel like an advisor workflow, even if you are an owner or admin.
In Agency view, commissions becomes an operations center. Start with Statements to record, then work down the numbered Do next stages instead of searching individual bookings.
The top cards may show:
Each card opens the records behind its number. Below them, Do next keeps the agency work in the order Arrived → Match → Approve → Pay → Exceptions. A collection problem that has waited too long moves into Needs you now.
When supplier statements have arrived and haven't been recorded yet, a Statements to record card sits at the top of the page. Nothing an advisor is owed exists until a statement is recorded: recording is what turns its lines into payments, matches them to your advisors' claims, and lets the bank deposit for that money find its match on Deposits.
The card shows the total waiting and how old the oldest statement is. Each row gives you the supplier, the amount, how long ago it arrived (a week or older is highlighted), and the same sentence the statement's card on Imports leads with, so both pages always tell you the same thing. The button says what you'll do once it's open:
Rows that look like money you already have are shown first and highlighted. The most common one is a supplier's "upcoming payments" forecast arriving after the statement that already paid it. They aren't counted in the card's total, and neither are clawbacks.
A statement only counts as a repeat when it's the same money. Sharing one booking number with an older statement isn't enough on its own, because one booking can appear on two statements.
The card lists the first six. See all in Imports opens the rest.
Do next is the best place to start each day. Work from the top because matching a payment can make a commission ready for review, and approving it can make an advisor share ready for payout.
Depending on what has arrived, it may include:
The Next Action column is there to reduce guesswork.
Examples:
Submit to hostWait for host paymentSubmit commissionWait for supplier paymentPay agentResolve discrepancyCompleteProof and notes are optional.
They are most useful when:
Reconciliation is agency money work, so it appears only for the people who are responsible for it.
After matching, Deposits gives the agency a separate place to confirm that the statement's money actually reached the bank.
When agents are paid, JourneyFuse can track:
Owners can also send an advisor payout summary email when they create the batch. That keeps the workflow simple:
Example:
The advisor email helps confirm which trip, amount, and payout method were included in the payment.
If you are not sure how to think about the system, use this:
Sometimes a specific trip needs a different commission split than the workspace default. Owners and admins can set a per-trip commission split override from the trip's Commission tab.
When a per-trip override is set:
This is useful for special deals, group bookings, or promotional rates where the standard split doesn't apply.
Share itinerary templates, resource guides, forms, and email templates with your agency or the JourneyFuse community.
What each role sees across dashboard, trips, clients, commissions, forms and reports — and how JourneyFuse keeps agent workloads separate in a team.
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