Trips, Bookings & Commissions — How They Fit Together

New to JourneyFuse? Here's the quick mental model for how everything connects.

The Hierarchy

Think of it like nesting dolls:

Trip → Bookings → Commissions

A single trip can have many bookings. Each booking can have one commission entry (or none, if the supplier doesn't pay commissions on that type of reservation).

Where to Find Each

• Trips — the Trips page in the sidebar is your main hub. Each trip shows the client, dates, status, and all the pieces underneath it.
• Bookings — open a trip and you'll see all its bookings listed. Each booking shows the supplier, confirmation number, dates, and pricing.
• Commissions — each booking can show its commission right on the booking card. You'll also find a Commission section on the trip page with a summary across all bookings, and a dedicated Commissions page in the sidebar for a workspace-wide view.

Adding Commissions to Bookings

There are three ways to track a commission:

1. Automatic — When you add a booking and the supplier has a commission rate on file, JourneyFuse auto-creates a commission entry when the booking is confirmed. No action needed.

2. Quick-add on the booking — Open a booking that doesn't have a commission yet, and you'll see a commission row with a gross amount field and a "Track" button. Enter the amount, click Track, done.

3. From the Commission section — On the trip page, scroll to the Commission section. If any bookings are missing commissions, you'll see them listed with a "Track Commission" button next to each one.

Insurance: the rate depends on the plan

Some insurers pay a different rate for each plan. Allianz, for example, has paid 20% on every Annual plan, 36% on the single-trip Premier plan and 26% on the Classic plan. Claiming the wrong plan's rate is the most common reason an insurance commission comes back short.

When you add an insurance booking, JourneyFuse checks the rate against what that insurer has actually paid on your commission statements:

• The plan name matches a plan it has paid on. If the rate you entered is different, you'll see an amber note, e.g. "Allianz Travel Insurance pays 20% on the Annual Premier Plan (95 statement lines on your statements). This booking says 36%." Click Use 20% to fix it.
• No plan name yet. You'll see the plans it has paid on, each with its rate. Click one to fill in both the Plan Name and the rate.
• A rate the insurer has never paid on any plan (35%, for example) gets an amber note, with the plans listed so you can pick the right one.

The rates come from your own statements. Until your agency has received statements that name the plan, JourneyFuse shows what the insurer has paid other agencies, and says so. It's a note, not a block: if you know your contract pays differently, keep your rate and save.

Combining Two Trips Into One

Sometimes one journey ends up as two trips. The most common cause is a migration from another platform: if your old tracker kept one row per booking under whichever traveler the supplier had it in, a family's Ireland trip can arrive as "Air to Dublin" under him and "Ireland" under her.

Do not delete the spare trip to tidy up. Deleting a trip deletes every booking still on it, along with their commission records. Use one of these instead:

• Move one booking — on the trip you want to empty, open the Bookings tab, click the three dots on a booking and choose Move to another trip. The booking and its commission move together.
• Merge the whole trip — open the trip you want to fold away, click the three dots in the trip header and choose Merge into another trip. Pick the trip to keep. Its bookings and their commissions, travelers, invoices, payments, tasks and documents all move across, the kept trip's dates widen to cover them, and the emptied trip goes to Recently deleted where it stays restorable for 90 days.

When both trips have an itinerary, which is usual for cabins in a group, the merge asks which one to keep before you click Merge. Each choice shows how many days it has and when it was last edited. The one you do not keep stays with the emptied trip, so restoring that trip from Recently deleted brings it back too.

A trip carrying a proposal cannot be merged away. Move the proposal to the other trip first ("Move to another trip" on the Proposals list), or merge in the other direction. The merge tells you when it hits this rather than guessing.

Common Questions

Why can't I add a commission? You need at least one booking on the trip first. Commissions are tied to bookings — if your trip has no bookings yet, add one first from the Bookings section.

What's the difference between invoices and commissions? Invoices are what your client pays you. Commissions are what suppliers pay you. They're tracked separately because they come from different sources and on different timelines.

Do I need to track commissions manually? Not always. If you've set up your supplier commission rates in Settings, JourneyFuse will auto-create commission entries when bookings are confirmed. You only need to manually add them for suppliers without rates on file, or for bookings imported without commission amounts.