Import and Review Supplier Commission Statements

A remittance statement is the supplier's explanation of a commission payment. One statement may cover several travelers, reservations, and advisors. JourneyFuse reads that statement, compares each line with your expected commissions, and keeps the review in one place.

Start in Commissions → Imports

Your agency's forwarding address appears at the top of Commissions → Imports. Use Copy so you do not have to type it.

There are three ways to bring in the information:

1. Forward the supplier email to the address shown on the page. Keep the original PDF, spreadsheet, CSV, or text attachment with the forward.
2. Use Paste a statement when the useful information is in the email body or another block of text.
3. Use Record a payment when you have the payment details but no statement to import.

Forwarding is usually the easiest choice because it preserves the supplier's attachment and reference numbers. A new statement normally appears in Imports after JourneyFuse finishes reading it.

Read the statement before you process it

A ready statement shows the supplier, payment date, total, and every reservation JourneyFuse found. Check that:

• the statement total matches what the supplier says it paid;
• the line amounts add up to that total;
• the traveler and confirmation number belong together;
• the booking and travel dates make sense;
• the advisor named on the statement is the advisor who owns the booking; and
• the money really reached the bank when Bank check off is shown.

JourneyFuse may say that every reservation matched and every figure agrees. That is a strong starting point, but you still own the final review.

Use Match detail for the proof

Open Match detail on any line to compare two records side by side:

• Advisor submitted shows the commission already expected in JourneyFuse.
• Statement says shows what the supplier sent.

The comparison includes the advisor, traveler, reservation, supplier, dates, expected amount, and paid amount when those details are available. This is especially useful when two bookings have similar names or amounts.

What the processing choices mean

When every selected line has a trustworthy match, Process reservations creates the supplier payments and connects them to those commissions. The line's destination can also show To payouts when its advisor and payout details are ready for the next stage.

Use the dropdown beside the processing button when you need a different next step. Do not process the statement just to make it disappear from the queue.

If a line is uncertain, review or edit it instead of forcing a match. A payment can remain unmatched while you check the supplier portal, confirmation number, traveler, or expected amount. The next lesson explains how to handle clean matches, amount differences, and unresolved lines.

After the statement is processed

Processed statements move under Sent on. The payments remain available in the commission Inbox and ledger, so the agency keeps the history instead of losing it when the ready queue is cleared.

Processing a statement records and matches what the supplier says it paid. It is separate from confirming the bank deposit and separate from paying the advisor. That separation helps prevent an advisor payout before the agency has actually received the money.

Helpful habits

• Forward the original email with its attachments instead of copying only the cover note.
• Keep confirmation numbers on bookings; they are often the strongest match.
• Compare the statement total with the sum of its reservation lines.
• Check older items in Sent on before forwarding the same statement again.
• Leave an uncertain line unresolved until you have enough information.

Frequently asked questions

What if one statement covers several reservations or advisors?

That is normal. JourneyFuse separates the statement into reservation lines and evaluates each one independently.

What if the amount is different from what we expected?

Do not change the expected commission just to make the numbers agree. Open the match details, confirm the reservation, and handle the difference as an exception so the original expectation and the supplier's actual payment remain understandable.

Can an advisor forward a statement?

The import address belongs to the agency workspace. Decide who in your agency is responsible for forwarding statements and who is allowed to review and process commission money.

Does processing the statement mean the advisor has been paid?

No. Statement processing, bank deposit confirmation, and advisor payout are separate steps.