Last updated September 25, 2026
Owners and admins on team workspaces get a ten-tab workspace built around the actual flow of money: statements arrive, deposits are matched to bookings, advisor work is reviewed, and the right share is paid out. Each tab has one job, while Today tells you where to begin.
Where to find it: the Agency view of /commissions (toggle in the left sidebar). Solo workspaces see the simpler personal view; advisors see only their own commissions.
| Tab | What it's for | When you use it |
|---|---|---|
| Today | Action queue + KPI snapshot | First thing every morning |
| Imports | Bring in emailed, uploaded, pasted, or manually entered remittance statements | Whenever a supplier statement arrives |
| Inbox | Match payments, review submissions, resolve differences, and chase late money | Whenever money or work arrives |
| Deposits | Confirm that a statement's money actually reached the agency bank account | During reconciliation and month-end review |
| Payouts | Pay your advisors | Twice a month or on payday |
| Catch Up | Record commission history that was imported without commission amounts | After a migration or historical import |
| Ledger | Searchable book of record | Looking up a specific commission or exporting history |
| Advisors | Roster snapshot — each advisor's payable / pipeline / YTD | When you want to see how the team is doing |
| Suppliers | Per-payer scorecard | Quarterly reviews, slow-pay diagnostics, merging duplicates |
| Settings | Defaults, per-supplier rates, payment-behavior config, auto-chase rules | Onboarding, configuring policy |
The first five tabs follow the working flow: see it → bring it in → match it → confirm the deposit → pay the advisor. The remaining tabs are for cleanup, history, and management.
Owners and admins always open Commissions in Agency view, even if another page remembers My View. You can switch to My View from the sidebar while you're in Commissions; that lasts until you leave Commissions or reload, and doesn't change what other pages show.
Your starting point, laid out as the path commission money takes: Imports → Inbox → Payouts. The goal is to get every commission to Payouts. Nothing is worked on Today itself. Each stop says what is waiting and has one button into the tab that owns that work, so you finish a job where it lives instead of jumping between tabs.
The greeting sums it up in one sentence, for example "$3,028 arrived on 6 statements, $7,841 is waiting to be matched, and $23,579 is ready to pay your advisors." Add in the top right brings money in (Upload statement, Record a check, Paste text), and Quick Add records a commission you expect.
When your team has flagged commissions, Flagged by your team appears under the stops; the Advisor flags row jumps there.
Below the stops, read only:
Keyboard shortcuts (top-right keyboard icon): I = Imports, R = Inbox, P = Payouts, / = Focus search.
The commission Inbox is the decision queue, separate from your general email Inbox. Its four lanes are:
| Lane | What it means |
|---|---|
| Match payments | Supplier payment lines need a booking match or are waiting for an advisor claim. Read the distinction between Needs a decision and Waiting on advisors. |
| Gaps to answer | The supplier paid a different amount from the claim. Investigate the cause before choosing a final outcome. |
| Advisor claims | Review advisor submissions according to your agency's review policy. |
| Late from supplier | Expected supplier money needs follow-up. |
A statement-total warning means the printed total and its payment lines do not reconcile. Compare the source before deciding whether a line is missing, a supplier fee explains it, or a total was misread.
A line waiting for a claim is different from a questionable match. Check the reservation, traveler, travel dates, advisor, and source evidence before matching. A matching dollar amount by itself does not establish that it is the same booking.
For amount differences, distinguish a correction to the expected amount from a partial payment whose remainder is still due. Closing a difference and leaving it open for a later payment have different effects. Preview any advisor message before sending it.
Confirm that supplier money reached the agency bank account. The page separates confirmed deposits from supplier payments not yet confirmed in the bank. Link evidence to the existing payment rather than recording the same supplier money twice.
The deposit requirement is a separate policy. The page tells you whether unconfirmed deposits currently hold advisor payouts or only produce a warning. A bank confirmation does not pay an advisor.
Advisor payouts shows eligible unpaid shares and paid-year totals. The working tabs are Ready to pay, Pending, Forecast, and History.
Review the included commissions, setup requirements, holds, method, and amount before paying. Connected payouts send money; recording a payment made elsewhere records that prior event. Do not use both paths for the same payment.
Use History and the payout statement to verify what was paid to the advisor. Tax tools are under Export → 1099 export. Select the payment year, review included and excluded advisors and their reasons, and check tax information before exporting. Preparing an export or marking your filing record does not submit a tax return. See W-9 and 1099 Filing.
Per-payer scorecard. Three summary tiles: YTD revenue · Open pipeline · All-time gross.
The table ranks every commission payer by YTD revenue (sortable by YTD, Open value, Most overdue, Slowest pay-lag, Most variances, or Name). Each row shows:
Sometimes you'll see an amber "Unlinked" badge next to a payer name. That means commission entries were saved with that text label but no canonical commission_payer record is linked. Common causes:
Unlinked rows still count and still display correctly — but they appear as separate scorecard rows instead of rolling up into the canonical payer. You'll lose accurate YTD totals until they're merged.
Open the 3-dot menu on an unlinked row → Merge into… → pick the canonical payer from the submenu. JourneyFuse re-points every commission entry from the orphan label to the chosen canonical payer (updating both the FK and the cached display name). The orphan row disappears on the next render and the canonical row now shows the combined totals.
Safe to run repeatedly — no data is lost, the merge only reassigns labels. If you merge in error, undo isn't one-click but the history is preserved in the audit log.
3-dot menu actions per row:
/suppliers to edit contacts, default rates, etc.Start here for supplier statements. The page displays your forwarding address and the Add menu: Upload statement, Record a check and Paste text (the same menu sits on Today and Inbox). The import dialog takes a supplier file (PDF, CSV, XLSX or a screenshot) and detects the supplier from it, or pasted text; review the extraction before committing it.
The statement review shows the supplier and paid date, the number of lines, original source file, money summary, and progress. Open the original source when checking a reservation or amount.
Lines are grouped by reason, including straightforward matches, different travelers, different rates, amounts that include taxes, changed bookings, no claim yet, and team members' own bookings. Each line explains the proposed treatment. Review the evidence and choose another option when appropriate.
The summary shows how much goes toward advisor shares, the agency, unresolved Inbox work, and open differences. The selected line outcomes are applied when you choose Process. Review that summary before proceeding. Recording a statement is separate from confirming the cash reached the bank.
The book of record. Use this to find a commission and inspect its history. Available correction actions depend on your role and whether money or a payout is already attached.
Pill bar at the top: All open · Expected · Submitted · Received · Flagged · Disputed · Written off · Paid YTD · Everything. Each pill shows the count for the current workspace.
Click any row → side drawer slides in showing:
Read the loaded-record count and selected view. Everything includes paid and closed records that All open leaves out.
Header button: exports the current filtered view as CSV.
Defaults that apply to every new commission.
The default is the starting advisor agreement for new commission entries. An advisor override, a selected commission category, or a permitted individual-entry exception can change the agreement used. Review the saved entry rather than assuming a new default rewrites older commissions. Where a host fee applies, it is taken before calculating the share.
Owners and admins manage advisor splits. Manage advisor split permissions links to Agency & Branding → Team & Portal, where Let advisors set their own commission split explicitly allows self-editing. Leave that permission off when your agency sets the agreement. This permission does not hide an advisor’s displayed split.
Supplies the starting rate in Quick Trip Entry. Selecting a supplier with a custom rate replaces it. Other booking and import flows can use their own rates; review the estimate before saving.
Lists every supplier with a custom commission rate. Click a name → jumps to the supplier directory to edit. Review which booking flow uses that rate; imported and booking-specific commission amounts can differ.
Toggle to enable background reminders for overdue commissions, with editable cadences:
7, 1 sends 7d and 1d before)3, 14, 30)Manual chases from the Inbox always work regardless of this setting.
Cards link out to:
/settings/agents) — roles, splits, payouts/suppliers) — contacts, default rates, commission payer aliasesEach daily-action tab shows what's waiting for you on the next one:
Use Today to choose the next task. Imports, Inbox, Deposits, and Payouts each handle a different part of the work; Ledger provides the record behind it.
The Agency dashboard is owner/admin only on team workspaces. Other personas see different surfaces:
| Persona | What they see at /commissions |
|---|---|
| Solo advisor (with external host like Avoya, Travel Edge) | MyView with their personal commissions, host submission flow, payout tracking from the host |
| Agency advisor (agent role on a team workspace) | MyView showing only their assigned commissions, agency-managed payouts |
| Agency owner / admin | Toggle between MyView (their personal commissions, if any) and Agency view (the dashboard above) |
Advisors and solo workspaces don't see Inbox / Payouts / Suppliers / Ledger / Settings tabs — they're admin-only and redirect home if accessed directly.
This is part of JourneyFuse’s travel commission tracking: expected commissions, supplier statements and payouts.
Track what you owe the partners who send you business: their share of your commission, group trips at a higher rate, and what you have paid them, with an Excel export.
Bring a supplier remittance into JourneyFuse, check each reservation, and turn a clean statement into matched commission payments.
Still running payroll in TESS while you move over? Upload TESS's Checks Received report and JourneyFuse records what TESS has collected and paid, so your ledger matches TESS without re-typing a single check.