Households & Travelers

Households let you group related contacts together — typically a family or travel party. Each client automatically belongs to a household, and you can add additional members like spouses, children, or travel companions.

What Is a Household?

A household is a named group that links related people. When you create a client, JourneyFuse automatically creates a household for them (named after the client's last name). You can then add other people to that household.

Households help you:

• Keep family members and travel companions organized in one place
• Quickly see who belongs together when building trips
• Track traveler-specific details like passports and birthdays

Adding Household Members

From a client's detail page, go to the Overview tab and find the Household Members section.

Click Add Member and fill in:

Field	Description
First Name	Required
Last Name	Required
Relationship	Spouse, Partner, Child, Parent, Sibling, Friend, or Other
Birthday	Used for celebrations tracking on the dashboard
Anniversary	Also tracked for celebrations
Passport Number	Stored securely for booking purposes
Passport Expiry	Helps you flag expiring passports before travel

You can edit or remove household members at any time.

Travelers on a Trip

When you create a trip, you assign travelers from the client's household. Travelers are the people actually going on the trip — they appear on bookings, invoices, and itineraries.

How Travelers Appear in Invoices

When a trip has multiple travelers, you can split invoices so each traveler pays their own share. Each traveler gets:

• Their own line item showing their portion of the total
• A unique payment link for online payment
• Individual balance tracking

See Split Payments & Traveler Shares for details on setting up split invoices.

Requesting Traveler Info Updates

Rather than chasing clients to fill in their details, you can send them a secure link to update their own information directly from the portal.

Sending a Request

From the Travel Party section on a trip page, click Request Info Update. You can also send a request from a client's profile page or from the household members section.

A dialog appears where you can:

• Add an optional note to the client (e.g., "Please add your passport before we finalize bookings")
• Choose which fields to request — expand "Fields to request" to customize:

Field	Default for domestic	Default for international
Date of birth	On	On
Gender	On	On
Passport details	Off	On

Uncheck any fields that don't apply to this client or trip. For example, if a client already has their passport on file, you can deselect passport details and only ask for DOB and gender. At least one field must remain selected.

The link expires in 3 days. If it expires before the client responds, click the Resend button in the pending badge that appears where the send button was.

What the Client Sees

The client receives a branded email from your agency with a link. When they open it, the form shows only the fields you selected — no confusing passport fields for a domestic trip, no extra friction for clients who just need to confirm their birthday.

When they submit, the information is saved directly to their traveler profile without any action required from you.

For Individual Household Members

You can also send a request to a specific household member (rather than the primary client). From the Household Members section on a client's profile, click the send icon next to the member's name. The link goes directly to that member's email address and only updates their profile.

Traveler Info Tab

On the client detail page, the Traveler Info tab stores travel-document details for the primary client:

• Passport number and expiry date
• Known Traveler Number (TSA PreCheck / Global Entry)
• Birthday and anniversary dates

This information is separate from household members — it belongs to the client record itself. You can edit it by clicking the edit button on the Traveler Info tab.

Related Articles

• Managing Clients — client profiles, search, and agent assignment
• Split Payments & Traveler Shares — dividing invoices among travelers