Last updated May 29, 2026
Households let you group related contacts together — typically a family or travel party. Each client automatically belongs to a household, and you can add additional members like spouses, children, or travel companions.
These four words map to four specific things:
Adding the Lead again as a traveler is not necessary — they are already in the travel party. If you try, JourneyFuse will point you back to the existing Lead.
A household is a named group that links related people. When you create a client, a household exists for them so you can organize their travel party. You can then add other people to that household under the Travelers tab.
Households help you:
From a client's detail page, open the Travelers tab and find the Travel party section.
Click Add Traveler and fill in:
| Field | Description |
|---|---|
| First Name | Required |
| Last Name | Required |
| Relationship | Spouse, Partner, Child, Parent, Sibling, Friend, or Other |
| Birthday | Used for celebrations tracking on the dashboard |
| Anniversary | Also tracked for celebrations |
| Passport Number | Stored securely for booking purposes |
| Passport Expiry | Helps you flag expiring passports before travel |
You can edit or remove household members at any time.
When you create a trip, you assign travelers from the client's household. Travelers are the people actually going on the trip — they appear on bookings, invoices, and itineraries.
When a trip has multiple travelers, you can split invoices so each traveler pays their own share. Each traveler gets:
See Split Payments & Traveler Shares for details on setting up split invoices.
Rather than chasing clients to fill in their details, you can send them a secure link to update their own information directly from the portal.
From the Travel Party section on a trip page, click Request Info Update. You can also send a request from a client's profile page or from the household members section.
A dialog appears where you can:
| Field | Default for domestic | Default for international |
|---|---|---|
| Date of birth | On | On |
| Gender | On | On |
| Passport details | Off | On |
| Phone number | Off | Off |
| Email address | Off | Off |
Check Phone number or Email address when you need the client to add or confirm their contact details (for example, a new lead who only gave you an email, or a client whose phone is missing). These come back saved straight onto the client's profile.
Uncheck any fields that don't apply to this client or trip. For example, if a client already has their passport on file, you can deselect passport details and only ask for DOB and a phone number. At least one field must remain selected.
The link expires in 3 days. If it expires before the client responds, click the Resend button in the pending badge that appears where the send button was.
The client receives a branded email from your agency with a link. When they open it, the form shows only the fields you selected — no confusing passport fields for a domestic trip, no extra friction for clients who just need to confirm their birthday.
When they submit, the information is saved directly to their traveler profile without any action required from you.
You can also send a request to a specific traveler (rather than the Lead). From the Travel party section on the Travelers tab, click the send icon next to the traveler's name. The link goes directly to that person's email address and only updates their profile.
Connections (people outside the household) have their own profile pages and can be updated the same way from the client they are linked to.
On the client detail page, the Traveler Info tab stores travel-document details for the primary client:
This information is separate from household members — it belongs to the client record itself. You can edit it by clicking the edit button on the Traveler Info tab.
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