Command Centers

Command Centers are supplier-specific milestone trackers built into every trip. They surface the key dates and actions for each supplier — final payments, check-in deadlines, dining reservations, document uploads — computed automatically from your trip dates.

How It Works

When you assign a supplier workflow to a trip, JourneyFuse generates a timeline of milestones relative to the trip's start and end dates. Each milestone shows:

• What needs to happen (label + description)
• When it's due (computed from trip dates)
• Category (planning, payment, travel, post-trip)
• Urgency flag for time-sensitive milestones

Available Suppliers

Cruise Lines

• Royal Caribbean — Crown & Anchor tier tracking, Cruise Planner opening dates, stateroom details, Set Sail Pass
• Norwegian Cruise Line — My NCL setup, Freestyle Dining, shore excursions
• Carnival Cruise — Hub App, Fun Shops, boarding pass
• Celebrity Cruises — Cruise Planner, specialty dining, Celebrity app check-in
• MSC Cruises — My MSC setup, entertainment packages
• Princess Cruises — MedallionClass/OceanMedallion setup, OceanReady check-in
• Virgin Voyages — Sailor Loot Shop, Shore Things, Shake for Champagne check-in
• Holland America Line — Navigator app, dining reservations
• Cunard — Formal night preferences, specialty dining
• Silversea — MySilversea, Otium spa, complimentary excursions
• Oceania Cruises — My Oceania, specialty dining (La Reserve, Polo Grill, Toscana)
• Viking Ocean — My Viking Journey, complimentary shore excursions
• Explora Journeys — All-inclusive dining, specialty experiences

Theme Parks

• Disney World — My Disney Experience setup, MDE credentials, ADR booking, Lightning Lane, pre-arrival
• Disneyland Resort — Disneyland app, Lightning Lane, dining reservations, Downtown Disney
• Universal Orlando — Express Pass, Epic Universe multi-park planning, virtual queue, dining
• SeaWorld / Busch Gardens — Quick Queue, animal encounters, dining
• Adventures by Disney — Activity preferences, travel documents, packing lists

Resorts

• Sandals / All-Inclusive — Butler service, Red Lane Spa, Island Routes excursions
• All-Inclusive Resort (generic) — Spa, excursions, travel documents

Assigning a Command Center

1. Open a trip
2. In the Command Center section, click Select Template
3. Choose from system templates or your workspace's custom templates
4. The timeline populates automatically based on your trip dates

Disneyland vs Disney World

Disney trips pick their own side automatically. JourneyFuse reads the trip's name, its destination, the hotel on it, and its Disney bookings, then loads either the Walt Disney World or the Disneyland Resort command center, with the matching milestones, park board and dining catalog. Only Disney bookings are read, so a Universal or airline booking sitting on the same trip never drags it to the wrong coast.

If it ever picks wrong, you can say so directly:

1. Open the trip and go to Trip Details in the Command Center
2. Set Destination to Walt Disney World or Disneyland Resort
3. Save

Your choice sticks and nothing overrides it afterwards. Leaving it on Detected keeps the trip following its own details, which is what you want for most trips. Switching a trip to Disneyland swaps the milestone list to the Disneyland one, so the progress percentage will move. Steps that drop off are Walt Disney World ones, such as My Disney Experience setup, that have no Disneyland equivalent.

Customizing Milestones

You can customize any template for a specific trip:

• Enable/disable individual milestones
• Override dates with specific dates or adjusted relative days
• Add notes to milestones

To create reusable custom templates for your workspace:

1. Go to Settings > Supplier Workflows
2. Clone any system template and modify it
3. Or create a brand new template from scratch

Rich Command Centers

Disney World and Royal Caribbean have enhanced command centers with extra features:

• Disney: MDE credential tracking, ADR calendar, dining reservation management, promotion tracking, Lightning Lane planning
• Royal Caribbean: Crown & Anchor level tracking, Cruise Planner opening dates by tier, stateroom details, eDocs and Set Sail Pass status

All other suppliers use the standard milestone timeline.

Milestone Completion

Check off milestones as you complete them. The command center tracks:

• Which milestones are done
• Which are overdue
• What's coming up next

You can also generate tasks from milestones to add them to your task list.