Ask Fuse

Fuse is the planning assistant in the itinerary builder. Ask in plain words, such as "make Day 4 more relaxed, they'll be jet-lagged" or "find a family dinner near the hotel on Day 3". Fuse reads the whole trip and proposes changes. Nothing is saved until you click Apply, and you can undo for ten minutes afterwards.

Good for: filling empty days, retiming a day, finding a real restaurant or tour near the hotel, catching clashes before your client does, and drafting a client email about the trip.

Opening Fuse

• Click Ask Fuse in the bar at the bottom of the day.
• Or press ⌘K (Ctrl+K on Windows), type what you want, and choose Ask Fuse: …. This works from the itinerary builder and from any page of a trip. From a trip page it opens that trip's builder and asks there.

Fuse opens as a panel on the right. On a wide screen the itinerary moves over to make room, so you can watch changes land. Drag the panel's left edge to make it wider or narrower; Fuse remembers the width. On a phone it fills the screen.

At the top of the panel you'll see who Fuse is planning for (for example Emma (8), Michael and Sarah) and the day it's working on. The day follows the one you have open. Click it to pick another day, or All days.

Build a whole trip

Fuse can plan an entire trip from a few answers. That's what AI Builder in the bar at the bottom of the day now opens.

1. Click AI Builder, or open Fuse on an itinerary with nothing planned yet. The Build this trip card appears.
2. Check the destination and the number of days. Both are filled in from the trip.
3. Pick a style: Balanced, Luxury, Budget, Adventure, Family-friendly or Romantic.
4. Add interests and must-dos, for example "temples, street food, a ryokan night, nothing before 9 AM".
5. Click Build it.

The card tells you what will happen before you click. Fuse plans the empty days first and leaves days you've already planned alone. If you ask for more days than the itinerary has, it adds new days after the last one. Each new day is dated the day after the last.

The result is one change set, grouped by day. On a long trip, the first few days show and Show more days opens the rest. Review it, untick anything you don't want with Pick some, and apply. Unticking a new day's own line keeps the day if you've kept any of its cards.

Watch for "extends the trip". If a new day falls after the trip's end date, its line says so, for example Day 19 · Feb 8, 2027 · extends the trip. Applying it moves the trip's end date to cover the new day, as adding a day by hand does. Undo puts the dates back.

What Fuse knows

Fuse reads the trip fresh each time you ask:

• Every card on every day: its title, time, end time or length, and place.
• Who's traveling: first names and children's ages, worked out from birthdays on the trip start date.
• Saved preferences on the client and travelers, such as meal and seat preferences.
• Your conversation so far, including what you applied, undid or turned down. A suggestion you turned down isn't offered again.

Fuse never sees passport numbers, document numbers, phone numbers or email addresses. It doesn't need them to plan days.

"I noticed…"

When Fuse opens, it checks the itinerary and lists anything that looks wrong. These checks don't use AI and don't count toward your daily messages:

• Overlaps and tight gaps. Two cards at the same time, or too little time to get between them.
• The same card twice, which usually means it was imported or synced twice.
• Cards dated outside the trip.
• Empty days in the middle of a trip that's otherwise planned. The first and last days are skipped because they're often travel days.
• Days with no meals, but only if you plan meals on other days of this itinerary.
• Long activities with young children. A tour of four hours or more when a traveler is under 8.

Click a day in the list to jump to it. Click Fix and Fuse proposes a fix for that one item. Fix all does them together. Click × to hide the list for now, or ⋯ → Re-run checks after you've made changes yourself.

Reviewing changes

When Fuse suggests changes, it shows them as a list under its reply:

• Green, with +: a new card.
• Amber, with a pencil: a change to a card, such as Spaceship Earth · 9:15 AM → 10:15 AM.
• Red, crossed out: a card it would remove.

Each line says why in a few words. Then choose:

• Apply all: makes every change.
• Pick some: tick only the ones you want, then Apply. Fuse treats the rest as turned down.
• Not these: turns down the whole set.

After you apply, Undo stays on the card for ten minutes with a countdown. It puts back exactly what was there, including times, removed cards, cards moved to another day, days Fuse added and trip dates it widened.

Cards Fuse won't touch. Cards synced from a booking, and cards shared from a group itinerary, are locked. The booking or the group is where those details live, so an edit made here would be overwritten on the next sync. Fuse plans around them. Change them on the booking or the group instead.

When Fuse moves a card's start time, the end time moves with it, so a one-hour shift keeps a 30-minute activity at 30 minutes.

Real places, not made-up ones

When you ask for a restaurant, tour or attraction, Fuse searches in this order:

1. Your agency library. Your own vetted resorts, guides and tours come first, marked In your library.
2. Google. Real places near where your travelers are staying that night, with rating, price, today's hours and how far they are from the hotel on foot or by car.

Fuse can only suggest a place it has found in one of those two searches. If it can't find anything, it says so rather than inventing one. Places can appear as cards with an Add button. One tap adds the place to the day Fuse had in mind, with its address, map pin and photo.

Travel times are estimates based on distance, so Fuse words them as "about".

Commands and shortcuts

Type / in the message box to see the commands:

To build a whole trip, use AI Builder or the Build this trip card (see above).

When a conversation is new, the most-used commands appear as chips above the box.

• Paste a confirmation. If you paste a long supplier confirmation into the box, Fuse offers to Import it instead. That opens AI Import with the text already filled in, because AI Import is what reads booking documents.
• Drop a PDF onto the box, or click the paperclip, to send it to AI Import the same way.
• Dictate. Click the microphone to speak your request, in browsers that support it.
• Stop. Click the square while Fuse is replying to stop it.

Drafts

Ask for an email or a day introduction and Fuse writes it as a draft card with a Copy button. It doesn't send anything. Paste it wherever you want.

Your conversation

Fuse keeps your conversation for each itinerary, so it's still there when you come back. Each advisor has their own: a colleague who opens the same itinerary starts a new conversation. To start over, choose ⋯ → New conversation.

Daily limit

Each advisor has a daily number of Fuse messages included. The checks under "I noticed…" don't count. If you reach the limit, Fuse tells you when it resets, and you can contact us to add more.