Per-Trip Commission Overrides

By default, commission splits are determined by your workspace settings and, optionally, per-agent split overrides. Sometimes a specific trip needs a different split — for example, a complex group booking with a negotiated rate or a promotional deal. Per-trip overrides let you handle these cases without changing your global settings.

How Commission Splits Are Determined

JourneyFuse resolves the commission split using this priority order:

1. Per-trip override — if set, this always wins
2. Agent-level split — if the assigned agent has a personal split configured
3. Workspace default — the fallback split from your workspace commission settings

Setting an Override

Open the trip and go to the Commission tab. If you are an owner or admin, you'll see the current effective commission split displayed near the top of the tab.

To set an override:

1. Click the Edit (pencil) icon next to the commission split
2. Enter the new split percentage
3. Save the override

The override takes effect immediately. All new commission calculations for this trip will use the overridden split.

Clearing an Override

To remove a per-trip override and revert to the normal split resolution (agent-level or workspace default):

1. Click the edit icon next to the commission split
2. Clear the override value
3. Save

The effective split will recalculate based on the agent's personal split or the workspace default.

When to Use Overrides

Common scenarios:

• Group bookings where the agency negotiated a different commission structure
• Promotional trips with reduced or increased splits
• Complex bookings involving multiple suppliers with a blended rate
• Training trips where a new agent receives a different split temporarily

What the Override Affects

When a per-trip override is set:

• It applies to all bookings on that trip — not individual bookings
• The override is clearly labeled in the commission tab so there's no confusion about which split is being used
• It does not change the workspace default or the agent's personal split
• Other trips by the same agent continue using the normal split

Who Can Set Overrides

Per-trip commission overrides are available to workspace owners and admins. Agents can see the effective split on their trips but cannot change it.

Related

• Commissions Workflows by Role — full commission lifecycle by persona
• Workspace Settings — configuring the default commission split