Flight Status Monitoring

You shouldn't have to manually check every flight on the day of travel. JourneyFuse watches your clients' upcoming flights automatically and alerts you — and optionally your clients — the moment something changes. Delays, cancellations, diversions, gate changes — you'll know before your client does.

What Gets Monitored

Any flight block in an itinerary with a flight number is eligible for monitoring. JourneyFuse checks flights on a smart schedule:

Time to Departure	Check Frequency
3–7 days out	Every 6 hours
1–3 days out	Every 2 hours
Same day (6+ hours out)	Hourly
Same day (within 6 hours)	Every 30 minutes

Once a flight has landed or is cancelled, monitoring stops automatically — no wasted checks.

How It Works

When JourneyFuse detects a change, it:

1. Updates the itinerary — the flight card immediately reflects the live status. If a flight is delayed, the original departure time appears struck through with the new estimated time shown in amber. Cancelled flights show a "Cancelled" banner directly on the flight card.

2. Shows a live status badge — agents and clients both see a real-time badge (Scheduled, In Flight, Landed, Delayed, Cancelled) next to the flight number.

3. Sends an in-app notification — appears in your Inbox so you can take action without leaving JourneyFuse.

4. Sends alert emails — you receive an email with the full details and actionable guidance. If the trip has a linked client with an email address, they receive a client-friendly version with your contact info so they know who to reach.

Alert Thresholds

Not every minor hiccup generates an alert. JourneyFuse uses three severity tiers:

Severity	Trigger	Color
Warning	Delay 30–60 minutes	Yellow
Major	Delay 60–120 minutes	Orange
Critical	Delay 120+ minutes, cancellation, or diversion	Red

Alerts escalate — if a warning-level delay grows to major, you get a second alert. If the situation resolves, no further alerts are sent.

Connection Alerts

If a trip has two or more flights on the same day (a connecting itinerary), JourneyFuse checks whether a delay on the first leg puts the connection at risk. If the effective arrival time leaves fewer than 45 minutes to board the next flight, you'll receive a "Connection at Risk" alert — and a "Missed Connection" alert if the math says the client can't make it.

Connection alerts appear both as in-app notifications and in the activity log on the trip, so you have a full record of what happened and when.

What You See in the Itinerary

The flight card shows live information automatically — no refresh needed:

• Delayed departure: original time (9:00 AM) → actual time in amber (11:15 AM +135m)
• Delayed arrival: same treatment for the arrival side
• Gate/terminal changes: the card shows the live gate and terminal from the airline, updating automatically if they change
• Cancelled: a red "Cancelled" banner overlays the route card

This same live view appears in the client portal — your clients see the current status whenever they open their trip.

Activity Log

Every flight alert is recorded in the trip's activity log with:

• Which flight triggered the alert
• The exact delay or status at time of alert
• Whether it was a disruption alert or a connection-at-risk alert

This gives you a clear timeline if you ever need to document what happened for a travel insurance claim or supplier dispute.

Setting Up Flight Monitoring

Flight monitoring is automatic once your account is configured with the AeroDataBox API key. If you're not seeing flight status badges or receiving alerts, contact support to verify your account's flight monitoring is enabled.

Note: Flight numbers must be entered in the itinerary block for monitoring to activate. The standard IATA format works best — for example, UA1234 or DL 456.