Destination-Paid Amounts

Some of the money on a trip was never yours to collect. A resort fee charged at check-in, a city tax the hotel adds at the desk, a port charge settled on board, an environmental levy collected on arrival — the client really does pay it, so it belongs on their paperwork, but it never passes through you.

Getting this wrong is expensive in both directions. Leave the amount off entirely and your client is surprised at the front desk. Fold it into the price you collect and you have overstated the trip, inflated the balance, and quietly padded a commission base that the supplier will not honor.

Two different claims, and they behave differently. "Included in the package" means the amount is already inside the price you collect. "Paid directly to supplier" means the amount sits outside that price and is not yours. An amount can be one or the other, never both.

How These Arrive From an Import

Most destination-paid amounts reach JourneyFuse through AI Booking Import rather than being typed in.

Apple Vacations, Funjet, Travel Impressions, Southwest Vacations, United Vacations, BlueSky and GOGO all share one confirmation layout, and it has a trap in it:

Balance Due                          USD $3,707.11
Full Payment Due on 01NOV26          USD $3,707.11
Pay in Destination                   USD $14.68
Total Price (includes taxes & fees)  USD $3,721.79

That "Total Price" already has the Pay in Destination charge inside it. It is the only line on the page that does. The figure you actually collect is Full Payment Due, and JourneyFuse reads that one — then carries the Pay in Destination amount separately, marked as paid directly to the supplier.

The rest of what these confirmations itemize — the travel protection plan, a sightseeing pass, transfers — is already inside the package price. Those come in as included components on the booking rather than as separate charges, the same model described in Package Bookings.

Where It Shows Up

On the booking. Open the booking and look for the Paid directly to supplier checkbox. The description under it reads "Client pays the supplier directly" — a FAM rate, a deposit at check-in, an airline charging the client's own card. The amount still shows on the trip and on the invoice; it simply is not counted in what your agency collects. If only part of the booking works that way, choose Part of it and give the amount.

On the invoice. Each line has a storefront button in its actions. Turning it on greys the line, badges it Paid directly, and drops it out of the balance. The footer totals those lines separately under "Paid directly (not collected)". See Invoices.

On a proposal. Set the row's When to At check-in (not collected), then use the Paid at box to say where in your own words: "Resort fee, at check-in (paid at the front desk)". See Per-Option Payments.

In the client portal. Destination-paid amounts appear with the trip but are excluded from the balance, under the same "Paid directly (not collected)" heading.

Fixing a Trip That Counted One Twice

Confirmations imported before September 2026 could double-count these amounts on ALG-brand packages: the booking took the grand total and the fee was added again as its own charge. Newer imports do not do this, but a trip created back then keeps whatever it was given.

You will notice it as a trip whose total runs slightly above the supplier's confirmation — by exactly the resort fee — usually with a separate "Pay in Destination (resort fee)" row sitting alongside.

To sort one out:

1. Open the supplier confirmation and find Full Payment Due. That is the number the package booking should carry.
2. Correct the booking's price to that figure if it is showing the higher "Total Price" instead.
3. On the resort fee row, tick Paid directly to supplier so it stops counting toward what you collect.
4. If the import also created separate rows for things the package already includes, mark those as included rather than deleting them, so they still show on the itinerary without carrying a price.

Check the invoice before you change anything. If the client has already been invoiced and paid at the higher amount, correcting the booking alone will leave the invoice and the booking disagreeing. On a paid invoice, the money genuinely moved — decide with your client whether a credit is owed rather than editing the record underneath them.

Good to Know

• A destination-paid amount is not commissionable. It never reaches the supplier as part of your sale, so leaving it out of the price also keeps your commission base honest.
• Marking a booking paid-direct does not hide it. Clients still see the amount and still need to budget for it — that visibility is the entire point.
• Currency drift is normal on these. Suppliers quote the fee in destination currency at booking time, so the amount collected at the desk can differ slightly by the time your client travels. Wording it as an estimate on the proposal saves a conversation later.

Related

• AI Booking Import
• Package Bookings
• Invoices
• Per-Option Payments