Disney & Universal HQ

JourneyFuse was built with theme-park specialists in mind. Disney HQ and Universal HQ give you one workspace for all your park clients — every upcoming trip, every milestone, every rebooking opportunity in one place — instead of digging through trips one at a time.

Find them in the sidebar under HQ → Disney and HQ → Universal.

What's in the HQ

Each HQ pulls your park clients together and surfaces what needs attention today:

• Trip counts by destination (WDW, Disneyland, Disney Cruise; Universal Orlando, Hollywood, Epic Universe).
• Clients at the park today and today's park hours.
• Active ride closures affecting your trips.
• The ADR opening queue — who can book dining next, sorted soonest first.
• Rebook Deals — promotions that could save your clients money (see below).

The theme-park toolkit

JourneyFuse has one of the deepest Disney and Universal feature sets of any travel CRM. Each piece has its own guide:

Command Centers

A per-trip timeline that tracks every milestone from booking to welcome home — MDE setup, ADR prep, final payment, and more — so nothing slips. See Command Centers.

Park Days

Assign a park to every day of the trip, with crowd forecasts and quiet-day suggestions. Changes sync straight to the itinerary. See Disney Park Days.

Dining Alerts

Monitor hard-to-book Walt Disney World restaurants and get an email when an opening is reported. Disneyland monitoring is paused. See Disney Dining Alerts.

Disney Imports

When clients forward their Disney confirmation emails, JourneyFuse parses them into a review queue. Attach to a trip and create a booking in a few clicks — and they group into the trip's package automatically. See Disney Imports.

Live Park Data

Park hours and show schedules flow into your clients' itineraries automatically. See Theme Park Integration.

Hero Cards

The magazine-style hero cards at the top of your clients' public itinerary for cruise and park trips. See Universal Hero Cards.

Packages

Group a vacation package into a single booking that holds one price and one commission, with the resort, tickets, dining, and express passes nested underneath. See Package Bookings.

Rebook Deals

When a new promotion covers an upcoming package trip, it's flagged in your HQ with an estimated savings so you can rebook clients at the lower price. See Rebook Deals.

Castaway Club Automations

For Disney Cruise Line clients, JourneyFuse reads each traveler's Castaway Club tier and automatically times the port-adventures and Palo/Remy reminder emails to the day that client's booking window opens. See Disney Cruise Castaway Club Automations.

A typical theme-park workflow

1. A client books a Walt Disney World package. Import the confirmation with AI Import — it groups into one package booking.
2. The trip's Command Center tracks milestones, and Park Days plans each day.
3. Set Dining Alerts for the restaurants the client wants.
4. As confirmations arrive by email, Disney Imports attaches them.
5. Months later, a Free Dining promotion drops. It appears under Rebook Deals in Disney HQ with an estimated savings — you rebook the client and look like a hero.

Everything in one workspace, built for the way park agents actually work.