Booking Flags and Urgent Booking Checks

A host agency sees every supplier confirmation its advisors' bookings send to the agency mailbox. Most are routine. A few look wrong: a booking with no real guest name, an advisor who has never signed in, a large booking that travels next week. Booking flags check every confirmation as it arrives and email your agency the ones worth a look, so nobody has to read the whole feed.

Set up by our team. Booking flags, the urgent check and the hold on flagged commissions are switched on per agency. Write to support with the address the emails should go to.

What a new booking is checked for

The first confirmation we see for a booking number is checked for:

Each email's subject starts with Booking flag and names the checks that tripped, so you can route them with a mail rule. A booking whose only issue is travel that had already started arrives as a Booking notice instead, because that is a commission or setup question rather than a fraud signal.

Later confirmations on the same booking

Suppliers send many emails per booking: payment reminders, upgrade offers, pre-cruise notices. Those are not new bookings and are not checked as one. A later confirmation is checked only for three changes:

• The lead traveler changed to a different person. A nickname, a reordered cabin or a guest added beside the lead is not a change. Upgrade offers and group mail are skipped, because suppliers address those to whichever guest they pick.
• Cancelled soon after booking: a cancellation within 7 days of the booking first reaching us, after money had been paid. A released courtesy hold with nothing paid is not flagged.
• Travel moved to within the urgent window (below), on a booking document that carries a total or a payment. Pre-cruise notices often print their own date and are not counted.

The urgent check: travel within 72 hours

Last-minute bookings, airfare especially, are the classic stolen card pattern. By the time an ordinary flag is reviewed the traveler can be gone. The urgent check fires when travel starts within a set number of hours (usually 72) of the confirmation arriving, at any amount and for any supplier, or when a later confirmation moves travel inside that window.

It sends its own email, with a subject starting URGENT: travel within 72 hours, so it can go to a different person. It lists every signal the booking tripped, plus the advisor, supplier, booking number, amount, travel date, when the confirmation arrived, and whether the advisor has signed in, how many sales they have logged and when they joined.

Your agency can also have the advisor emailed at the same moment, in your own wording, with replies coming back to your agency address. That email cannot go when no advisor matched the booking, and the urgent email says so.

We only see what reaches your agency mailbox. A confirmation that a supplier or booking site sends only to the advisor never reaches the feed, so it cannot be checked.

Clearing a flag

Open flags are listed under Booking flags at the top of Confirmations, urgent ones first. Once someone has checked the booking, click Clear flag, add a short note on what you checked if you like, and click Clear. JourneyFuse records who cleared it and when.

Only owners and admins see the list and can clear a flag.

Holding commission on a flagged booking

If your agency uses the review hold and has asked for flagged bookings to be held, the commission on a booking with an open flag is held for review at any amount. It never releases on its own while the flag is open, even if your review hold auto-releases after a number of days.

When the flag is cleared, the commission follows your normal review rules from there: a small one is free to pay, a large one stays held under the amount rules.

A commission is tied to a flag by its booking number, from the advisor's logged sale or the booking itself. A flagged booking whose sale was never logged has nothing to hold until the sale arrives, and it is held then.