Group Booking Checkout

Every group booking page uses a guided 5-step checkout — Customize → Add-ons → Your details → Payment → Confirmation — that walks travelers through booking without your involvement. The page is agency-branded: your logo, your brand color, and your package details front and center.

This article is what your travelers see. To build the page, see Group Bookings.

What Travelers See

When a traveler opens your group booking link, they land on your branded booking page — hero image, trip title, and a Your trip cost sidebar on the right. The sidebar opens on the Starting price and, once they've picked enough to price the trip, shows a running total and a highlighted Due today box that updates as they make selections. On a phone, the sidebar becomes a sticky bar at the bottom showing what's due today and a Continue button.

The traveler moves through the steps with the numbered stepper at the top of the page.

Step 1: Customize

Travelers configure their booking before entering any personal details:

• Package — travelers pick from your packages (e.g., "Ocean View Suite," "Interior Cabin," "Premium All-Inclusive"). A full package shows Sold out and can't be selected. A package you can't price yet shows Ask about this instead of Select.
• Party size — under Who’s traveling?, they set the Adults / Children / Teens / Infants counters (only the counters that apply to your trip appear). If you turned off Ask how many are travelling, this step is skipped and each package books as one reservation.
• Room or cabin — on a grid package they Pick a room; on a package with selectable cabins they Choose your cabin, and can't continue until they have.
• Travel dates — when everyone travels together, the dates are shown read-only. When you turned on Allow travelers to choose their own dates, travelers pick their own check-in and check-out within the group's window.

The cost sidebar reflects every selection as it changes, so travelers always know what they're committing to before they move on.

Save my trip — on this step, the cost sidebar has a Save my trip button for a traveler who wants to come back later (or check with a partner first). It asks for their email address and sends a link that reopens the page. The sidebar only confirms the trip was saved once the email has actually gone out; if the send fails, it says so and they can try again. The address they enter is carried forward to Your details so they aren't asked twice. The button is on the desktop sidebar; on a phone, travelers continue through the steps.

Step 2: Add-ons

Under Enhance your trip, travelers see the optional extras you offered: excursions, upgrades, transfers, charter flights. They tick what they want and the total adjusts live. This step is skipped automatically when the package they picked has no add-ons.

Step 3: Your Details

No account or password required — this is a guest checkout. Travelers fill in:

• The person booking — First name, Last name, Email and Phone, plus a Middle name (with a No middle name box for anyone who has none)
• Each traveler — any fields you ticked under Details & terms on the proposal (date of birth, passport, emergency contact, dietary needs, and so on). Fields asked of the person booking only are hidden for the other travelers.
• Passport photo or driver’s license photo, if you asked for one
• Forms you attached, such as a waiver or intake questions
• Travel protection, when the package offers it: take it, ask for a quote, or decline
• Terms — your Terms & Conditions and any Supplier Policies show at the bottom. Travelers agree the way you chose: by ticking I have reviewed and agree to the terms & conditions above, or by typing their full name to sign.

Step 4: Payment

The step is headed Reserve your spot (or Confirm your spot when no card is needed). Travelers see a Booking summary with the Total trip cost, then answer How would you like to pay?:

• Pay deposit now — a deposit to hold their spot; the balance is handled after booking
• Pay in full — the full trip cost today
• Or one of your named payment plans, when the package has two or more attached (see Payment Plans)

The Payment schedule underneath lists every later payment with its due date, so travelers know what to expect.

The button then depends on how you collect:

• Authorize my card — the usual case. The traveler goes to a secure card page and authorizes their card for what's due today. This is an authorization, not a charge: you run the card with the supplier, then Mark as Charged (see Card Authorizations).
• Continue to payment — when today's money goes through Group Funds into your own Stripe account, so the next page is a real payment.
• Confirm spot — when nothing is collected online (Keep their card on file is off, or the organization pays). No card is entered.

If the package filled up while they were checking out, they see an error with Choose a different package.

Tip: The schedule travelers see here is exactly the one you set in Deposit & payments on the proposal. Double-check the amounts and due dates before sending your link out.

Step 5: Confirmation

If a card is still needed, travelers see One last step with a Complete payment authorization button that takes them to the secure card page.

Otherwise they land on Deposit received! (or Your seat is reserved when nothing was due today), with:

• Their package and add-on summary
• The Payment schedule, showing what's been paid and what's due later
• Open your trip portal, Pay balance and View Your Itinerary

Their invoice link is emailed to them automatically, and you get an in-app notification and an email for every new booking.

FAQ

Do travelers need to create an account to book? No. The checkout is guest-only — no username or password required. Travelers give their contact details in Step 3 and receive their confirmation and invoice by email.

What if a traveler closes the tab before finishing? They start again from your booking link. Nothing is held for them until they finish.

Can a traveler pay the full balance at booking instead of just the deposit? Yes. On the Payment step they choose Pay in full instead of Pay deposit now. Either way, the card is authorized, not charged, unless you collect through Group Funds.

What happens if a package sells out while a traveler is mid-checkout? When they submit, the booking is checked against what's left. If the last spot went to someone else first, they see an error and Choose a different package takes them back to the packages.

How does the booking show up for me? Each completed checkout creates a booking row on the group page (Group Trips → your group), with the traveler's name, package, party size, payment status, and a link to their invoice.

Where do I set all this up? In the proposal editor: packages and pricing on Options, add-ons on Add-ons, what you ask and your terms on Details & terms, and the deposit and schedule on Deposit & payments. See Group Bookings.