How commissions get paid

Five steps, left to right. Today tells you what needs doing. The work itself happens in Inbox, then ends in Payouts.

The five steps

1. Trip booked — Today tab

Your agent books a trip. JourneyFuse starts tracking the commission automatically.

You do: nothing. It shows up in Today, waiting.

2. Record payment — Inbox tab

The supplier sends you money — a check, an ACH, a statement with 12 commissions on it. You log the deposit in your Inbox.

You have three ways to bring a statement in:

• Forward by email — supplier emailed you a statement? Forward it to your workspace's commissions address (commissions+<your-slug>@mail.journeyfuse.com, shown with a Copy button on the Inbox + Imports tabs). We extract every line item automatically.
• Upload or drop a file — click Import statement (AI) → drop a PDF, XLSX, CSV, or screenshot (PNG/JPG) into the modal, up to 15 MB. AI parses it; you review and confirm. Best for supplier portal exports (RCCL, Hilton) and backfilling old statements.
• Record manually — click Record payment for one-off ACH deposits, checks, or wires that didn't arrive by email. Pick payer + amount + date + method + ref → save.

3. Match to trips — Inbox tab

Link that payment to the specific trips it covers. If they paid you $2,400 for three bookings, you match each to the right commission.

👉 Click the payment → Match → pick the commissions

4. Accept — Inbox tab

Check what they paid vs. what you expected, then accept. The payout clock starts for your agent.

👉 Review variance → Accept

5. Pay your agent — Payouts tab

Once your hold period is up, the commission shows in Payouts, grouped by agent. Run payroll.

👉 Select → payment method → Mark paid (optionally email a statement PDF)

Your tabs, in order

Tab	What it's for	How often you'll use it
Today	Your action list — everything that needs attention	Every morning
Inbox	Record payments, match, accept, review agent submissions	Whenever money or work arrives
Payouts	Pay your agents what they've earned	Payday (weekly / bi-weekly)
Ledger	Full history, searchable — for audits, disputes, reports	When you need to look something up
Suppliers	Scorecards — who's slow, who's fast, who has variance	Weekly glance
Settings	Defaults — split %, hold period, supplier terms	Rarely (setup only)

What lives in the Inbox

Your Inbox has five buckets, ordered as a tab bar. The Inbox opens on the highest-priority non-empty bucket automatically — so you always land on something to do.

#	Bucket	What it is	Your move
1	Unmatched payments	Deposits you've recorded that aren't tied to specific bookings yet	Match — open the wizard, check the commissions this deposit covers, save
2	Pending submissions	Advisors have submitted commissions for your approval	Approve (one click) or Review + send back
3	Variance flags	Supplier paid an amount that doesn't match what you expected	Pick a reason, add a note, save
4	Stale expecteds	Past their expected pay date with no money received	Chase one or bulk-chase several — sends emails to the supplier
5	Needs filing	Trips ended for a claim-required supplier where you haven't filed	File claim — opens the supplier-specific filing dialog

Every morning: open Inbox, work through the buckets, close them out.

For a deeper walkthrough of each bucket with example flows, see the Agency Commissions Dashboard article.

Quick-review pending submissions

When an agent submits a commission for your approval, it shows up in the Pending submissions bucket. You don't have to leave the Inbox to act on it:

• Approve — one click on the row. Most submissions are fine; this is the fast path.
• Review — expands the row inline with the at-a-glance data (gross, agent amount, split %, reservation, advisor notes) plus a text box for your note back to the advisor. From there you can Approve with note or Send back — needs attention.

No page navigation needed. Ten pending submissions → ten clicks → all cleared.

One more thing: filing claims

Some suppliers don't pay automatically — airlines and certain hotels need you to file a claim first. Those show up in Today's "Needs filing" list and in the Inbox's "Needs filing" bucket. Click, pick a method (portal, email, form, manual), file it. Most suppliers won't need this.

What if something goes sideways

• Disputed — the supplier says your amount is wrong. Held out of payouts until resolved.
• Written off — you've decided you'll never collect. Terminal — closes the line.
• Recalled — you matched a supplier payment, then realized it was wrong. You can un-match, but only before any agent has been paid from it.

Built-in safety

JourneyFuse won't let you:

• Double-pay an agent — even if you click "Mark paid" twice fast.
• Pay early — hold period is enforced automatically.
• Mix agents in one batch — each payout is one agent at a time.
• Let an agent handle money — recording, filing, paying all require owner or admin.

Related

• Commissions Workflows by Role
• Commission Reconciliation
• Commissions Agency Dashboard