Last updated September 25, 2026
Start in Commissions → Today, with Agency selected in the sidebar. Today shows work across your team. The working tabs separate the statement, the decisions about its lines, the bank receipt, and the advisor payout.
A booking's expected commission or an advisor's claim tells you what is expected and who should receive a share. It is not proof that the supplier paid. Review advisor submissions in Inbox → Advisor claims, following your agency's review policy. A submission to your agency is also separate from a claim you must file with a supplier.
For a correction, open Review, compare the supplier, reservation, traveler, dates, gross commission, and advisor share, and leave a specific note before Send back. A simple guest-name correction can use Edit guest on the existing claim.
The advisor can open View details to read the agency feedback, then Edit an eligible hand-recorded claim. Saving a correction recalculates the share and returns the claim to review under a manual-review policy. Edit the booking from its trip for a booking-linked claim. Once supplier cash or a committed payout locks the record, use Request a change rather than creating a duplicate. Approval records the review; it does not record a supplier receipt or pay the advisor.
Use the forwarding address displayed in Imports, or the Add menu on Today, Inbox or Imports: Upload statement, Paste text, or Record a check. The statement review shows its supplier, date, original source file, extracted lines, and proposed treatment of each line.
Open the source when something needs checking. Review the reservation, traveler, amount, advisor, and any difference before processing. A statement that arrived still needs review; its presence alone does not mean its payment is recorded.
The new statement review groups lines by reason, such as a straightforward match, a different rate, a changed booking, or no claim yet. Statements that need you are listed first, each as one row you click to open. Review the proposed choices, then use the one Process bar at the bottom of the page. Some lines can move forward while others remain for investigation.
The commission Inbox has four working lanes:
| Lane | What to review |
|---|---|
| Match payments | Connect supplier payment lines to the right commission; distinguish items needing your decision from items waiting on an advisor claim. |
| Gaps to answer | Investigate differences between the amount filed and the amount paid. |
| Advisor claims | Review advisor submissions and request corrections when needed. |
| Late from supplier | Follow up on expected supplier money that is late. |
A short payment is not automatically a final settlement. Check whether the rest is still expected before choosing to close a difference. Keep the supplier evidence and the reason for your decision with the record.
Deposits answers whether the supplier money reached the agency bank account. Match bank evidence to the supplier payment already recorded. Do not create a second payment just to mark an existing one as received in the bank.
The page shows whether a confirmed deposit is required before advisor payouts. When that requirement is off, unconfirmed deposits can be warnings rather than payout holds. Follow the policy displayed for your agency.
Payouts groups eligible unpaid shares by advisor. Review the commissions, holds, payout setup, method, and amount before completing a payout. Sending money through a connected payout service is different from recording a payment already made outside JourneyFuse.
Partly paid commissions are held. When a supplier has paid only part of a commission, the advisor's share is not paid on the whole amount. The row shows Held · partly paid, $600.00 of $725.00. If the rest is coming, leave it: it stays held until the supplier pays. If nothing more is coming, click Close at $600.00. The advisor's share is recalculated on what the supplier paid, the rest is treated as not coming, and you can email the advisor a short note explaining the change. A partly paid row on Pending carries the same label, so you know it will not release at the full amount.
Use the payout history and statement to confirm what was paid onward. Supplier receipt and advisor-paid status are separate facts.
Ledger is the book of record. Open a commission to inspect its details and history. Check the selected view and date filters before comparing totals: All open and Everything do not include the same records. CSV exports reflect the current view.
Today is laid out as the path money takes: Imports → Inbox → Payouts. Each stop says what is waiting and opens the tab that owns it.
Catch Up helps with incomplete historical commission records. Advisors and Suppliers provide team and payer views. Settings holds commission policies; changing policy is different from reviewing an individual statement.
This is part of JourneyFuse’s host agency software: advisor workspaces, commission splits and agency-wide visibility.
Let a Support Staff member, or an Agent who also answers advisor questions, see each advisor's bookings, commission submissions and their history, and group requests, read only, and leave staff notes.
How a host agency hears about bookings on the confirmations feed that look wrong, gets an urgent email for last-minute travel, and clears a flag once it has been checked.
Set monthly, quarterly and annual sales and commission targets for the agency and per advisor. Track MTD/YTD progress on the dashboard and Scoreboard.