Last updated September 14, 2026
The Agency page is your team's central hub. Instead of a single admin-only settings page, every team member now has access to a multi-tab experience with three sections: Overview, Feed, and Directory. Whether you're an agency owner checking performance metrics or an agent looking for a colleague's specialties, everything lives in one place.
| Tab | Who Can See It | What It Does |
|---|---|---|
| Announcements | All team members (owners and admins post) | Official agency news your team can reply to, react to, and confirm |
| Overview | Owners and admins only | Agency performance metrics and settings (the original Agency page) |
| Feed | All team members | Internal bulletin board for announcements, collaboration, and knowledge sharing |
| Directory | All team members | Searchable grid of everyone on your team with profiles and contact info |
Announcements are the first tab on the Agency page. Owners and admins post them, and the whole team can answer right underneath, so a question about a new commission bonus or an office closure stays with the post instead of scattering across texts and email.
Your team also gets a small popup the next time they open JourneyFuse.
Anyone on the team can reply. Type @ in the reply box to pick a teammate, and they get a bell notification even if they have not opened the post. The newest announcement opens with its replies showing. Older ones fold into one line, such as "3 replies · last from Priya", and open with a click.
Who gets a bell for a reply:
Everyone else just sees the reply count on the card. Clicking the bell takes you straight to the announcement with its replies open.
You can delete your own replies. Owners and admins can delete any reply.
Use the smiley button to react with 👍 🙌 🎉 ❤️ 😂 or 👀. Hover a reaction to see who added it. Reactions are a quick way to agree without a reply from every person.
Every card shows Seen by X of Y, counting teammates who have opened the Announcements tab since it was posted. When you asked the team to confirm, it shows Confirmed by X of Y instead, and teammates see a Got it button.
Owners and admins can click the count to see exactly who has not seen or confirmed it yet. The To confirm filter at the top lists anything still waiting for your own confirmation.
Owners and admins use the ⋯ menu on a card to pin or unpin, edit, or delete it. Deleting an announcement removes its replies too.
Solo advisors: with no team, the tab stays a simple place to post notes. Replies, reactions and Seen by appear once someone joins your agency.
The Feed is an internal bulletin board where your team can share updates, ask questions, offer mentorship, and collaborate — all without leaving the platform. Think of it as your agency's private news feed.
Every post gets a category label so your team can quickly scan what's relevant:
Every post has an "I'm Interested" button. When a teammate clicks it, the post author receives a notification. This is a lightweight way to connect — no need to hunt for email addresses or send separate messages.
Example: An agent posts "Looking for someone who speaks Italian to help with a Tuscany villa group." Three teammates click "I'm Interested," and the author can follow up directly.
Admins can pin important posts to the top of the Feed so they don't get buried. Pinned posts stay at the top regardless of when they were created.
Good candidates for pinning:
The Directory is a searchable grid of every team member in your agency. It makes it easy to find the right person when you need to connect.
Use the search bar at the top of the Directory to filter by name or specialty. This is especially useful for larger agencies — type "Alaska" to find agents who specialize in Alaska trips, or search by name to pull up someone's contact info quickly.
Agents can update their own specialties directly from the Directory. Click into your profile card and add or remove specialties as your focus areas change. Other profile details (name, role, contact info) are managed through your account settings.
Agency owners and admins can enable or disable the Feed and Directory tabs from the workspace settings.
Both toggles are enabled by default when your agency is set up. Disabling a tab hides it from all team members (including admins) on the Agency page.
When you might disable a tab:
Who can see the Agency Hub? All team members can see the Feed and Directory tabs (if enabled). The Overview tab remains visible only to owners and admins.
Do I need to do anything to set it up? No. The Feed and Directory tabs are enabled by default. Your team can start using them immediately.
Can agents post to the Feed, or is it admin-only? Any team member can create posts on the Feed. Admins have additional powers — they can pin posts and remove any post.
What happens to posts when an agent leaves the agency? Posts from former team members remain visible on the Feed unless an admin removes them.
Is there a limit to how many posts can be on the Feed? No hard limit. Older posts naturally scroll down, and expired posts auto-hide, so the Feed stays manageable over time.
Can I see who clicked "I'm Interested" on my post? Yes. The post author receives a notification for each person who expresses interest, so you know exactly who to follow up with.
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