How your clients pay

Last updated September 22, 2026

Your client pays from their trip. When a trip is payable, their trip page shows a Make a Payment button. They pick an amount, enter a card and authorize it. JourneyFuse never charges the card; you run it with the supplier and click Mark Charged.

A draft invoice cannot be paid until you open or send it. That is the one rule to remember.

Make a trip payable

  1. Open the trip and go to the Payments tab.
  2. The card at the top reads Collecting from your client, with a line such as "Dawn can't pay yet".
  3. Click Open for payment.

That's it. Make a Payment is now on your client's trip. Nothing is emailed. Click Copy trip link to send the trip to your client however you usually do.

The arrow beside Open for payment has two other choices:

  • Open and email invoice: the same, plus the invoice email with a link.
  • Choose options…: pick whether your client can pay any amount, any time or only the scheduled amounts, and see a preview of the button they will get.

Changed your mind? The confirmation has an Undo while nobody has seen it. After that, Pause online payments in the ⋯ menu hides Make a Payment again. Cards already on file stay.

Let clients choose any amount

Turn on Clients choose any amount under Settings → Agency & Branding → Defaults. Every invoice you open then lets your client authorize a partial amount whenever they like, until the balance is covered. Scheduled dates still show as reminders. You can switch it per invoice from the ⋯ menu with Let (client) choose any amount.

Skip the step entirely

If you never want a draft sitting between a booking and your client, choose Make it payable on the client's trip under When you add a priced booking in the same Defaults card. Every priced booking then lands on an invoice that is already open for payment, with no email.

Recording money you already have

Use Record Payment for a deposit paid before you set the trip up, or a payment made straight to the supplier. The Email (client) a receipt switch is off while the invoice is still a draft, and the line under it shows exactly what the receipt would say.