Flexible Payments

By default, when you add a payment schedule to an invoice (a deposit, installments, a final payment), each line becomes a fixed amount the client pays exactly. That's perfect for trips with set milestones.

But sometimes you want the opposite: let clients chip away at their balance whenever they like, in whatever amounts they choose, while still showing them when the balance is due. That's what Flexible Payments does.

Perfect for: clients who want to pay a little at a time, family trips where several people contribute, and any booking where you'd rather show a due date than lock in a rigid installment.

How It Works

Turn on one setting per invoice and the client-facing invoice changes in two ways:

• Clients can pay any amount toward the balance, any time, until it reaches zero.
• Your scheduled payments (including the final payment) still appear with their dates, but as reminders rather than fixed charges. The final-payment date still shows up as a calendar event so everyone knows the deadline.

Nothing about your own setup changes. You build the invoice and payment schedule exactly as before. The toggle only controls how the client is allowed to pay.

Turning It On

A draft invoice cannot be paid until you open or send it, whichever amount rule it uses. Open for payment on the trip's Payments tab applies your agency's Clients choose any amount default, so with that default on you never need the steps below.

To set it on one invoice:

1. Open the invoice.
2. Go to the Settings section.
3. Switch on "Let clients pay any amount toward this trip."

That's it. Leave it off on any invoice where you want clients held to fixed scheduled amounts, so both styles are available depending on the trip.

What Your Client Sees

With the setting off (default): the client sees each scheduled payment with its own pay button for that exact amount. This is the standard behavior.

With the setting on:

• A single amount selector ("Pay in full" or a custom amount) is always available, even when scheduled payments exist.
• Each scheduled payment shows as a dated Reminder with no separate pay button.
• A short note tells them they can pay any amount toward the balance, any time.

The client can come back and pay again as often as they want until the balance is cleared.

Asking for One Payment

Sometimes you want a client to pay one scheduled item on its own, like a travel protection premium or a deposit, without asking them to work out the amount. You can send a request for just that payment:

1. On the trip's Payments tab, find the invoice's Payment Schedule.
2. Click the ⋮ on the payment you want and choose Request this payment.
3. Check the recipient, add a message if you like, and click Send request.

The client gets an email that names the payment and its amount, with a Pay button. Their invoice link opens with that payment already selected:

• With Flexible Payments on, it appears as the first choice above "Pay in full" and "Custom amount," already selected.
• With it off, it appears in its own card at the top of the invoice, with a button for that exact amount.

Either way, the payment is recorded against that scheduled line, so your schedule shows it as collected. Request this payment only appears on payments that are still pending and not already covered by a card on file. If the client opens the link after that payment is made, the invoice simply shows its usual choices.

Split-Party Payments

Flexible Payments also covers trips where you've split the cost across travelers. When the invoice has the setting on, each traveler can authorize any amount toward their share (not just the full share), and return later to authorize more. Each traveler can only authorize up to their remaining share, so no one over-pays.

With the setting off, split-party travelers authorize their full remaining share as before.

Good to Know

• It's per invoice. Turning it on for one invoice doesn't affect any others.
• Your schedule still drives reminders and the calendar. The final-payment date keeps showing on your calendar exactly as before.
• Payments are still authorizations. JourneyFuse records the amount the client authorizes toward the balance. You process the actual charge with your supplier or terminal the same way you always have. See Card Authorizations for how that works.
• You can switch it back any time. Toggle it off and the invoice returns to fixed scheduled payments immediately.