Last updated: April 2026
JourneyFuse uses artificial intelligence services to help travel advisors work more efficiently. This page lists the AI providers we integrate with and describes how each is used within our platform.
JourneyFuse uses OpenAI's GPT-4o and GPT-4o-mini models to power AI-assisted features including:
Data submitted to OpenAI is used solely to process the specific request. JourneyFuse does not use customer data to train AI models. See OpenAI's Privacy Policy for details on how OpenAI handles data.
AI features in JourneyFuse are opt-in actions (for example, clicking "Extract from email" or "Generate itinerary"). Data is only sent to AI providers when you explicitly trigger those features. We do not automatically pass your data or your clients' data to AI services in the background.
You can connect your own AI app, such as Claude, ChatGPT or Gemini, to JourneyFuse. It is read only, and each person connects with their own login. Answers appear in your chat with that app, so its provider stores them under its own terms. Client and lead names are included only if you turn them on for that connection, and on a team only if an owner or admin allows it. Client emails, phone numbers, birthdays, passports, addresses and payment details are never sent.
If you have questions about how AI is used in JourneyFuse, please contact us at hello@journeyfuse.com.