Non-Commissionable Trips and Reporting Exclusions

Some trips are real work you want on file but not part of your sales numbers. Your own Walt Disney World trip on an agent rate. A FAM you took to see a property. A booking you did at cost for a family member. You still want the confirmation numbers, the itinerary, the documents, and the payment record. You just do not want that trip inflating your production or sitting in your commission forecast as money that is never coming.

There are two separate switches for this, because they are two different statements.

Switch	Where	What it means
Not commissionable	On a booking	No commission is expected on this booking, ever
Don't count this trip in reporting	On a trip	This trip is not part of agency production

They usually travel together, but not always. An advisor who books their own travel through the agency may still want it counted toward a host agency's volume tier. And a park ticket that a supplier simply does not pay on is a real client sale that belongs in your sales totals.

Marking a booking non-commissionable

1. Open the trip and go to the Bookings tab
2. Open the booking (or click New Booking)
3. Under Pricing & Commission, turn on Not commissionable

The commission rate and amount fields grey out and clear. Any commission already tracked against that booking is zeroed at the same time, so your expected-commission total stops quoting money that will not arrive. The booking also drops off Catch Up Commissions, so it stops being suggested every time you run it.

This is different from leaving the commission blank. A blank commission means "I have not filled this in yet", and JourneyFuse keeps nudging you about it. The switch means "there is nothing to fill in".

Keeping a trip out of your sales numbers

1. Open the trip and click Edit Trip
2. Go to the Details tab
3. Turn on Don't count this trip in reporting
4. Pick a reason: Agent travel, FAM / site visit, Comped, Personal, or Other

If you are editing an existing trip, you will also see Also mark bookings non-commissionable. Turning that on flags every booking on the trip in one step, which is usually what you want for your own agent-rate travel.

What the exclusion changes

Excluded trips leave:

• Total Sales and Sales by Product
• Total Revenue Sold and total trip counts
• Commission Earned, Expected, and Gross
• Agent scorecards, sales goal progress, and the agent leaderboard
• Production and supplier reports under Agency Ops
• Report exports and PDFs, so the export matches what you saw on screen

What the exclusion does not change

The trip is untouched everywhere it matters operationally:

• Invoices, payment schedules, and balances due
• What the client sees in the portal
• The itinerary, documents, tasks, and automations
• The trip's own financial summary on the trip page

A trip on an agent rate still has money to collect, and this switch has no opinion about that.

Excluded trips are always disclosed

Any report affected by an exclusion shows a line under the totals:

2 trips excluded from these totals · $6,430.00 (agent travel, comped)

Click Show to see exactly which trips, what each one was worth, and why it was excluded. Nothing is hidden. A total that quietly leaves things out is a total nobody can reconcile six months later, so JourneyFuse always tells you what is missing and lets you look.

Turning it back on

Switch either control off and the trip rejoins your numbers immediately. One thing to know: un-marking a booking as non-commissionable does not restore the commission figures it had before, because those were cleared when you turned it on. Re-enter the rate or amount and the commission entry rebuilds from there.

Common questions

Does this hide the trip from my trip list? No. The trip, its client, and all its bookings stay exactly where they were. This only affects reporting.

Will my client know? No. Nothing about this appears in the portal, on an invoice, or in any client-facing email.

Can I exclude a trip and still track a commission on it? Yes, though it is unusual. The two switches are independent. If you exclude the trip but leave a booking commissionable, the commission is still recorded on the booking and simply does not appear in the commission reports.

What about a supplier that never pays commission at all? Set that once at the supplier level instead: Settings → Commission, then mark the supplier as not applicable. Every new booking with that supplier inherits it, so you do not have to remember per booking.