Last updated September 27, 2026
Every commission an advisor can see carries a short status label and, once it is filed, three progress dots. This page lists every label, so an agency can answer "what does this mean?" with one link.
Tip. Click any status label under Commissions to see the same explanation on screen, with the three steps and which ones are done.
Each filed commission shows three dots, in order:
A dot turns green when that step happens. A grey dot is not a problem, it only means that step has not happened yet. When the commission is paid, all three dots are green and the label shows a check mark.
| Label | What it means | What changes it |
|---|---|---|
| Submits automatically | Not filed yet. The agency files commissions on its own after each trip ends. | The trip ends, or the advisor clicks Submit now to file early. |
| Ready to submit | Not filed yet, and the advisor files it. | The advisor submits it. |
| Trip upcoming | Not filed yet, and the agency only accepts filings after travel. | The trip ends. |
| Label | What it means | What changes it |
|---|---|---|
| Pending review | Filed and waiting for the agency to approve it. Nothing is wrong on the advisor's side. | The agency approves it or sends it back. |
| Needs attention | The agency sent it back with a note. | The advisor fixes it and resubmits. |
| Awaiting supplier payment | Approved. The supplier has not paid the commission yet. | The supplier pays. |
| Agency received | The supplier's money reached the agency and is being matched to the commission. | The agency finishes matching it. |
| Partially paid | Part of the commission has arrived. It stays open for the rest. | The remaining payments arrive. |
| Being reconciled | The supplier paid less than expected. The agency is working out the difference. | The agency accepts or resolves the difference. |
| Pending trip with a date | The money is in. The agency holds payouts until the trip is over, and the date is when it releases. | The trip ends. |
| Received · In review | The money is in, and the agency is reviewing this payout before scheduling it. | The agency releases it. |
| Ready for payout | Cleared. Waiting for the agency's next payout run. | The agency pays it out. |
| Paid with a date | Sent to the advisor on that date. | Nothing, this is the end. |
| Not payable or Written off | The booking was cancelled, or the supplier took the commission back. The reason shows when the agency recorded one. | Nothing, unless the agency restores it. |
| Disputed | The agency has raised this commission with the supplier. | The agency resolves the dispute. |
When a client accepts a proposal, JourneyFuse creates the booking on the trip with its commission already on it. The booking card says From the proposal · commission tracked, nothing more to log.
There is no need to log that booking again:
Keep the booking that came from the proposal. Open the extra booking on the trip, click ... and choose Delete. Its commission is removed with it. A commission that has already been paid out cannot be deleted this way, so ask the agency to handle it.
This is part of JourneyFuse’s travel commission tracking: expected commissions, supplier statements and payouts.
Keep a large commission, or an advisor's first big one, out of every payout until an owner or admin has looked at it.
Connect your Dots account to pay advisor commissions directly from the Payouts page — one click sends money to each advisor's chosen method.
Prove a supplier's money actually reached your bank before you pay advisors against it — by connecting QuickBooks Online or uploading a bank export.