Last updated July 28, 2026
Replace the default JourneyFuse URLs with your own branded domain. Instead of sharing links like app.journeyfuse.com/portal/abc123, your clients see trips.youragency.com/portal/abc123 — reinforcing your brand at every touchpoint.
What changes: Portal links, proposal links, itinerary links, and invoice links will all use your custom domain once configured.
Pick a subdomain on a domain you own — for example:
trips.youragency.comtravel.youragency.comportal.youragency.comImportant: A subdomain is the right choice for almost everyone. If you already have a website at
youragency.com— on Wix, Squarespace, WordPress, or anywhere else — pointing your root domain at JourneyFuse takes that site down. A subdomain leaves it completely untouched.
Root domains are supported too, if youragency.com isn't running a site you want to keep. See Using a root domain instead below.
Log in to your DNS provider (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.) and add a CNAME record:
| Field | Value |
|---|---|
| Type | CNAME |
| Name / Host | Your subdomain prefix (e.g., trips) |
| Target / Points to | 5ae12405124194fc.vercel-dns-016.com |
| TTL | Auto or 300 |
The exact target value is shown on the Settings → Domain page in JourneyFuse — always copy it from there to be safe. If you set up your domain before May 2026 and used the older
cname.vercel-dns.comtarget, that still works; no need to change it.
If you want JourneyFuse at youragency.com itself, use an A record rather than a CNAME — CNAME records aren't valid at the root of a domain:
| Field | Value |
|---|---|
| Type | A |
| Name / Host | @ (some providers want this field left blank) |
| Value / Data | 216.150.1.1 |
| TTL | Auto or 3600 |
Two things to check first:
youragency.com. If your Wix, Squarespace, or WordPress site loads, that site goes offline the moment this change takes effect. Use a subdomain instead unless you're deliberately replacing it.@. New records don't replace them — you have to remove the old ones, or your domain keeps resolving to both. This is the single most common reason verification keeps failing. If your provider won't let you delete them because they're built in, look for a Replace preset or Use custom records option (Squarespace calls it "Replace preset").Everything else — verification, SSL, your landing page — works exactly the same as with a subdomain.
trips.youragency.com)JourneyFuse will check that your CNAME record is pointing to the right place. If everything looks good, your domain is connected.
DNS changes can take anywhere from a few minutes to 48 hours to propagate worldwide. If verification doesn't succeed immediately, wait and try again later.
Once verified, an SSL certificate is automatically provisioned for your domain — no extra steps needed. Your links will work over HTTPS right away.
Once your custom domain is active, visitors to your root domain (e.g., trips.youragency.com) see a branded landing page featuring:
The landing page automatically uses your existing branding (logo, accent color, agent photo, bio, social links). To add a lead capture form:
The form link will appear as a prominent button on your landing page. If you don't select a form, the button won't appear — no empty state is shown.
Tip: Create a dedicated lead intake form for your landing page. This way, prospects who discover your domain can submit an inquiry without needing a portal access code.
Under Settings → Domain → Landing Page, you can also reword the section titles and rename the specialty cards. Every field is optional — leave one blank and the landing page keeps its default wording.
Under Settings → Domain → Landing Page → Header logo size, choose Small, Medium, or Large for how big your logo sits in the top bar. Medium is the default and suits a logo that's a single line of text.
Pick Large if your logo is a stacked design, for example your agency name above a tagline. Those lockups get squeezed at the default size and the smallest line of text can become hard to read. The top bar grows to match, so nothing gets cut off.
Upload the logo itself under Settings → Agency & Branding.
Under the About section you can upload a photo of yourself or your team. It appears beside your About text, filling the right-hand side of the card. Without a photo, the About text spans the full width instead, so the section looks right either way.
The How It Works section is the numbered strip that walks a traveler through what working with you looks like. Out of the box it shows three steps: share your vision, get a tailored plan, travel with confidence.
Open Settings → Domain → Landing Page → How It Works to make it your own:
This is the place to match the steps to the ones already on your own website, so travelers see the same process in both places.
The FAQ section lets you answer the questions travelers ask most. Use Add question to add a question and answer pair, and the trash icon to remove one. You can add up to twelve.
The section stays hidden until you add at least one complete question and answer. Once you do, it appears on your page as an expandable list and an FAQ link is added to your top menu automatically.
Open Settings → Domain → Landing Page → Link Preview & Tab Icon to control how your site looks when someone shares it or bookmarks it. Both fields are optional, and leaving them blank keeps the automatic behavior described below.
A tip on the tab icon: at roughly the size of a postage stamp, a full wordmark usually turns into an unreadable smudge. If your logo has a distinct symbol in it, a palm tree, a compass, a monogram, upload just that piece here. It will read clearly at a glance while your full logo keeps doing its job everywhere else.
After you save, sharing apps often hold onto the old preview for a while. Facebook, iMessage, and others cache these aggressively, so a link you shared before the change may keep showing the previous image even though a fresh share is correct.
Click Save after making changes. Updates appear on your landing page right away.
This section sets the agency-wide default. Each advisor can also personalize their own landing page — including renaming the specialty cards and choosing their own call-to-action buttons — from Settings → My Landing Page. See Your Advisor Landing Page.
When you connect a custom domain, your site goes live right away — your landing page, your advisor pages, and your directory become reachable at your domain, and search engines like Google can index them. This is separate from the Enable public directory setting (that switch only controls the advisor directory listing, not whether your site is reachable at all).
If you're not ready for the world to see your site yet, you can make the whole thing private:
While your site is private, anyone who visits your domain — your landing page, your advisor pages, your directory, and your public supplier list — gets a not-found page instead, and search engines won't index it. Flip the switch back on whenever you're ready to launch.
Note: Your clients' existing links keep working even when your site is private. Portal, proposal, invoice, and itinerary links are private, per-client links, so taking your public site private never breaks a link you've already shared with a client.
Making your site private stops search engines from finding it going forward, but a page Google already indexed can linger in results until Google re-crawls it (which can take a while). To remove it faster, use Google Search Console: verify your domain, then use the Removals tool to request removal of the URL. Because the page now returns a not-found response, the removal becomes permanent on the next crawl.
This usually means DNS hasn't propagated yet. Double-check that:
trips), not the full domain5ae12405124194fc.vercel-dns-016.com). The older cname.vercel-dns.com target also still works.Your domain still has records aimed at your old website builder. Adding our record doesn't override them — the old ones have to be deleted first. Note that this is usually about A records on @, not CNAMEs: deleting the CNAMEs alone won't clear it. See Using a root domain instead, and consider whether a subdomain would serve you better, since it avoids the conflict entirely and keeps your existing site online.
If everything looks correct, wait 30 minutes and click Verify DNS again. Full propagation can take up to 48 hours in rare cases.
If you use Cloudflare as your DNS provider, make sure the proxy is disabled for this record. Set the record to DNS only mode (grey cloud icon, not orange). Cloudflare's proxy intercepts traffic in a way that blocks domain verification.
Present trip options to your clients with a polished, branded proposal they can view and accept from any device.
What the domain warning on your settings page means, why it happens, and the exact steps to fix it.
Customize your agency logo, accent color, and tagline — and control how your brand appears on proposals, invoices, and the client portal.